Job Description

POSITION DESCRIPTION: DEPUTY STORE MANAGER

Work 1 day weekend and 2 years minimum experience in food retail COMPULSORY

Title:

DEPUTY STORE MANAGER

Reporting to:

Store Owner

Objective of this Position:

To support the store owners in the management of the day to day operations of the store.

To manage the team in the absence of the store managers and ensure the smooth running of each shift.

To ensure that the team delivers exceptional customer service at all times

To develop and mentor the team to maintain high standards of customer service, store presentation and inventory management

To promote the store through local area marketing initiatives and in store merchandising

Main Duties and Responsibilities:

Deputy Store management:

Manage the store according to The Source Bulk Foods procedures, systems and standards as set out in MyTribe (company intranet) Ensure opening, midshift and closing checklist tasks are performed diligently at all times Manage inventory to obviate any out-of-stock situation. Contact suppliers where necessary when there are issues with inventory or delivery in a timely manner. Receipt in deliveries and check details back to purchase order. Record in Revel and follow up suppliers when there are errors or missing invoices in a timely manner. Monitor stock of all sundry items and place orders as required. Place stock orders on a weekly basis in the absence of the store owners/manager Constantly monitor product presentation and quality standards Ensure that inventory is managed in compliance with our hygiene and product procedures Constantly monitor the overall cleanliness and presentation of the store, including serving counter and storeroom Undertake daily POS and banking reconciliation procedures when instructed by store manager Ensure all cash procedures are carried out according to the MyTribe Process notes Ensure the retail store environment complies with all Work Health and Safety requirements Review weekly store reports and advise Store owner of any store management or team member issues to be discussed in the absence of the store manager Ensure all tasks as described in the weekly checklist are delegated and performed by the team and signed off on mytribe.

Team management:

Ensure team is fully trained using the online training materials and completed within the deadlines. Support and motivate the team to achieve The Source Bulk Foods high standard of customer service Ensure that all team members meet the personal presentation standards as set out in guidance on the My Tribe platform Advise the Store Owners of any team member issues and recommended actions Provide support to any team members regarding customer complaints or difficult questions

Customer service:

Ensure that all team members maintain the customer service standards as set out in MyTribe Provide a great example of how to greet, serve and farewell customers Ensure that every customer leaves the store delighted with their retail experience Manage customer complaints as per the procedures set out in MyTribe.

Key accountabilities:

Store management:

Effective store operation Documentation of all accidents, whether team member or customer Documentation of all customer complaints and requests Achievement of store key performance indicators in terms of:
Sales

Average sale value

Ask nicely feedback

Where the Store owners are absent:

Effective store operation (ensuring bin levels are maintained, cleanliness and presentation of store is maintained, ensuring inventory is recorded accurately, ensuring store supplies are managed, reducing waste where possible, dealing with any issues that arise). Resolve any issues with key suppliers Skill levels of all team members Performance of all team members in regards to store presentation, cleanliness and stock refill systems Team attitude Low team member turnover Achievement of customer service standards Number of customer complaints Number of repeat customers

Performance review:

The Deputy Store Manager's performance will be reviewed on a quarterly basis.

Attributes/ skills required:

Passion for and understanding of healthy whole foods Passion for The Source Bulk Foods retail brand In-depth understanding of The Source Bulk Foods franchise store systems and operational procedures Well-developed consultative and communication skills, both in written and verbal formats Excellent relationship building and listening skills Good commercial skills with a demonstrable understanding of budgets and financial reports Strong focus on delivery and completion Excellent time management and organizing skills Outstanding people management skills High energy and personal fitness Positive outlook Self-confidence
Job Types: Full-time, Permanent

Pay: 32,000.00-34,000.00 per year

Benefits:

Casual dress Discounted or free food Employee discount Sick pay
Work Location: In person