Job Description

Location

: Hemel Hempstead

Reports To

: Nominated Individual

Responsible for

: Staff and Service Users within Axiom Care

Job Overview:

The Deputy Manager will provide clinical leadership, governance, and management in the domiciliary care setting. The role is pivotal in ensuring the delivery of high-quality holistic care, maintaining high levels of occupancy, and ensuring compliance with CQC and other regulatory requirements.

Key Responsibilities:

Operational Management Manage the day-to-day activities of the office, ensuring deadlines are met for tasks. Handle office phone calls and participate in on-call rotations during weekends with other staff members. Conduct pre-assessments, including proposals of contracts for new service users. Manage and monitor the care management software for all aspects of care, including care plans, risk assessments, daily observations, and other elements to ensure the well-being of individuals under our care. Conduct spot checks for staff three times a week and liaise with clients and families to manage their requirements. Conduct monthly meetings, allocate training programmes via the online training portal and external training providers, and coordinate with the in-house training facilitator as needed. Ensure all company policies are up to date and adhered to.

Staff Management:

Handle staff recruitment and the induction programme, ongoing supervision, and yearly appraisals. Organise monthly staff meetings and take minutes. Ensure regular supervisions occur in line with company policy.

Quality Assurance and Compliance

Implement quality assurance initiatives and maintain standards with social care regulators and local authorities. Ensure the company and its processes are fully compliant with the Mental Capacity Act and CQC regulations. Develop a culture of continuous quality improvement using the framework of clinical governance.

Business Development

Manage and promote new business opportunities to grow and enhance services through partnerships with Hertfordshire County Council (HCC) and the private sector. Monitor the brokerage in the Hertfordshire Council portal for new client opportunities. Attend HCC contract meetings to discuss service performance and development. Negotiate with suppliers for purchases.

Service Delivery

Promote improvement, independence, and choice for service users, ensuring they are always treated with dignity. Audit care plans and risk assessments, ensuring timely completion of new paperwork.

Communication and Correspondence

Handle all correspondence, complaints, and queries efficiently. Prepare presentations, letters, and reports for the company and manage record-keeping.

Key Requirements

Qualifications:

o Experience in a managerial or deputy management role within residential, domiciliary, or community care services.

o Must have access to a car and a valid driving licence.

Experience:

o Experience setting up a new branch, including funding and business generation.

o Previous experience in a managerial role within the healthcare industry.

Skills and Competencies:

o Strong leadership skills with the ability to delegate tasks and manage a team effectively.

o Excellent communication, documentation, and interpersonal skills.

o Good knowledge of regulatory frameworks and compliance standards in adult social care.

o Strong problem-solving and decision-making abilities.

o Good time-management and organisational skills.

o Proficiency in using computer software for scheduling and record-keeping.

Personal Attributes:

o A caring and compassionate attitude towards service users and their families.

o Empathetic, dedicated, and resilient, with a strong ability to adapt to new challenges.

PERSON SPECIFICATION Knowledge & Understanding (Essential unless stated)

QCF Level 4/5 Health and Social Care -

Desirable

Experience of working in a similar role -

Essential

Experience in a managerial role -

Essential

Recognised management qualification -

Desirable

Knowledge of project management -

Desirable

Knowledge of CQC regulations -

Essential

Knowledge of National Minimum Standards -

Essential

Experience using Microsoft Word and Excel -

Essential

Full, clean UK driving licence -

Essential

Skills & Abilities

Ability to support individuals with personal care needs Ability to manage large workloads and meet strict deadlines Excellent interpersonal and communication skills Strong numeracy and literacy skills Excellent planning and organisational skills Good IT skills Ability to work independently and as part of a team

Personal Attributes

Self-motivated and proactive Creative and innovative Committed to personal and professional development Flexible and adaptable approach to work Reliable and honest
Job Types: Full-time, Permanent

Pay: 29,000.00-33,000.00 per year

Work Location: In person