Job Description

SSRH Deputy Manager

NWM/569

?Hours:

Full Time 37.5 hours per week

On-Call Duty:

The on-call rota operates on a 1-in-4-week basis. During your on-call week, you'll be available across all three houses from approximately 4/5pm to 9am on weekdays, and throughout the weekend. (Houses are located in Downham Market, Burgh Castle and Norwich).
The role mainly involves being contactable by phone to acknowledge any new referrals, respond to staffing issues such as sickness, and offer support with any urgent matters. A traffic light system is in place to help the teams assess when a phone call is necessary, meaning calls should only come through when genuinely required. Most communication is managed via Teams for non-urgent issues.

Starting Salary:

30,293 per annum, rising to 31,000 per annum after 6 month probation

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Location:

Barroway Drove - Downham Market

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*Due to the nature of the role a driver licence and access to a vehicle is essential for this role, mileage is paid at 45p per mile for cars after your home to work base mileage is deducted.

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What is a SSRH? - Short Stay Recovery House

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A short term residential recovery programme for people experiencing complex and enduring challenges to their mental health. Providing immediate, community-based crisis support 24 hours a day, 7 days a week in a supportive environment.

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What is Birch Tree House?

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Birch Tree House aims to provide a safe, supportive, and collaborative alternative to acute mental health hospital admission for people with issues that may affect their mental health.

?The short stay recovery house will support and provide interventions in the least restrictive environment consistent with people's health and social care, and safety needs. Equity of access to an alternative to admission for people is ensured.

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Who is Birch Street House for?

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The Crisis House is available to people registered with a Norfolk and Waveney GP practice, or living within the STP footprint if the person has no fixed abode. There is a single point of access into this service via Central Crisis Resolution Home Treatment (CRHT) Team.

?We're recruiting a Deputy Manager to oversee our 24-hour Short Stay Recovery House.

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What You'll Do:

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Lead and inspire a dedicated team delivering compassionate, effective crisis support around the clock.

Manage referrals and assessments swiftly in collaboration with the Crisis Resolution and Home Treatment Team (CRHT).

Create a safe, psychologically informed environment (PIE) that promotes recovery, dignity, and respect for all.

Ensure risk management and safety planning are embedded throughout the service, protecting those in crisis.

Drive continuous improvement by monitoring service impact, managing budgets, and collaborating with community partners and healthcare professionals.

What we are looking for?

A skilled leader with experience managing multidisciplinary teams in a mental health or crisis intervention setting.

Confident in risk assessment, safety planning, and crisis management.

Passionate about delivering recovery-focused care and empowering individuals

Proactive, solution-oriented, and excellent at communication and partnership working.

Committed to fostering a culture of learning, reflective practice, and innovation.

If this sounds like you, we would love to hear from you.

??Individual Interview Dates will be confirmed for interviews

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We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

??How to Apply

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*Candidates will be redirected to the Norfolk and Waveney Mind website to apply online.

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Job Types: Full-time, Permanent

Pay: From 30,293.00 per year

Benefits:

Company pension Cycle to work scheme
Work Location: In person

Reference ID: NWM/569