Job Description

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Description

Join a leading mental health charity and make a real impact.

Together UK is seeking a dedicated and experienced

Deputy Service Manager

to support the leadership and day-to-day operations of

Clifton House Accommodation

. This is a pivotal role where you will work closely with the Service Manager to guide a committed team, ensuring the delivery of a high-quality, recovery-focused service for individuals with complex and challenging mental health needs. If you are passionate about person-centred care, staff development, and driving positive outcomes, we invite you to bring your expertise to a service that truly makes a difference.

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Key Responsibilities

Functional Responsibilities

1. Take

a lead role and provide support and advice to staff in creating and reviewing robust risk assessments, produce and agree management plans, personalised recovery support plans (identifying goals and aspirations and detailing activities and interventions), and structured move-in plans with new residents.

2. Take

a lead role and provide support and advice to staff in assessing new service users, liaise with professionals, other mental health placements and hospitals, and prepare management plans for individuals prior to admission to York Road.

3. Support

individuals to achieve their goals and aspirations through individual key work, targeted recovery outcomes-focused interventions and person-centred planning, utilising a core and flexi approach, enabling service users to choose who they would like to support them with each task.

4. Organise

weekly key worker sessions with individual clients, using Recovery Star, WRAP and person-centred planning tools. These sessions will focus on:

Mental health insight, awareness and resilience Medication management including self-medication Symptom management, including coping strategies and self-management techniques



Key workers will also help clients create their own advance directives and advance statements.

5. Plan,

organise, timetable and lead a range of appropriate groups, e.g. managing mental health, living skills, nutrition, assertiveness skills, confidence building, mindfulness, stress management, relapse prevention.

6. Organise

a rota of activities and events for service users, including contribution to the flexi approach to team work.

7. Broker

(and where appropriate, following training, provide) specialised interventions like DBT, CBT, including input from substance abuse teams and forensic services. Some of these interventions will require trained specialists, but there is an expectation that staff will access basic training in delivering some CBT techniques, relaxation and mindfulness training/skills.

8. Support

service users in preparing for independence through:

Helping them maintain and develop their skill base, (re)gain general IT skills, including providing particular support with CV writing, online applications, shopping online, etc. Identifying and helping to facilitate suitable move-on accommodation and support, and actively engaging family/carers and wider networks in preparing for the transition according to the wishes of the service user Providing advice on benefits, tenancy rights or signposting when necessary Facilitating access to training or/and employment and supporting employers, especially during initial stages. Providing a direct link between service user and any placement/work opportunities and ensuring that any problems are addressed at an early stage and that necessary measures are put in place to prevent placement failures.

9. Make

a positive contribution to and work constructively within the team, including developing your own abilities to enhance team performance.

10. Carry

out staff supervisions and monitor the performance of team members, including relief staff, in a constructive, effective and creative way.

11. Contribute

to the provision of outcome-defined evidence to commissioners and other stakeholders, by fully involving service users and team members.

12. Promote,

monitor and maintain health and safety and security in the workplace and ensure the building is safe and secure.

13. Work

in a way that ensures the service is delivered in compliance with relevant legislation, Together's values, policies and practices, and contractual requirements.

1. Models

the highest levels of the Together Values commitment and its associated behaviours, to provide a clear example for all colleagues.

2. Ensures

that Service User Leadership is at the heart of everything we do, embedding the service user leadership framework within policy, strategy and process.###

Skills, Knowledge & Expertise

Essential

Qualified

to at least Diploma Level 3 in Adult Care / Health & Social Care

Commitment

to the empowerment of service users and users of mental health services and a strong interest in user involvement and promoting people's rights.

Ability

to respond to service users' needs (including those in crisis) promptly, in a flexible, consistent and appropriate way, as well as ability to give the team a clear direction in this.

Ability

to work with service users in a user led, calm, confident and sensitive manner and ability to advocate for them

Excellent

listening skills and the ability to communicate effectively with people who are in mental distress, including any who may be acutely ill.

Knowledge

and practical experience of using person-centred tools to support recovery and development of service users, as well as the ability to transfer such knowledge and any associated skills.

Ability

to work flexibly as part of a team and contribute in meeting team and organisational objectives

Experience

of supervising people and teams and monitoring people's performance.

Ability

to work on own initiative, to prioritise work, meet deadlines and make autonomous decisions when needed.

Experience

of participating and running meetings/groups.

The ability

to liaise and communicate well, both orally and in writing, with health professionals, general public, other providers and be assertive where necessary.

A commitment

to the Equal Opportunities and awareness of issues related to social and health care provision in a multi-cultural context.

Good

computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

Experience

of liaising with a range of providers and services and promoting user led initiatives as well Together services.

At least

two years' full-time equivalent experience of working in mental health.

Willingness

to attain the Diploma Level 5 in Leadership & Management for Adult Care

Experience

of running groups

At least

one year experience of supervising and managing others. ###

Job Benefits

The benefits of working for Together

Download the PDF to find out more about what you can get out of working for us.

Benefits of Working for Together

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About Together for Mental Wellbeing

Together for Mental Wellbeing is a national charity that supports people with mental health issues to lead fulfilling and independent lives.



We value people as experts in what works best for them, and each individual we work with influences and shapes the support they and others receive from us.



Founded in 1879, today we work with approximately 4,500 people every month - at around 70 locations across England.



Our services include support in the community, accommodation-based support, advocacy, and criminal justice services.



At Together we value and encourage diversity and inclusion within our workforce. We are committed to creating a workplace where you can be yourself, welcoming applications from people from diverse communities and backgrounds who share our values.



As an employer, we are committed to making any reasonable adjustments during the recruitment process.