Job Description

Deputy Operations Manager

Permanent

Location:

Aberdeen (with regular travel)

Hours:

Full time, Monday - Friday, 40 hours a week

Pay: 40,000 - 45,000 pa

Join Our Team as a Deputy Operations Manager

We are seeking a proactive and people-focused

Deputy Operations Manager

to support our Scotland Regional Operations Manager. This is an exciting opportunity to play a key role in ensuring smooth day-to-day operations across multiple sites, while maintaining excellent staff welfare and client relationships.

About the Role:

As a Deputy Operations Manager you will be responsible for:


Act as first-line manager for staff at sites without on-site management. Conduct regular site visits to support, engage, and assess staff welfare. Build and maintain strong client relationships, addressing concerns promptly. Provide clear feedback and reporting to the Regional Operations Manager. Assist in coordinating operational activities across the region. Support the onboarding and induction of new staff. Monitor and ensure compliance with health and safety standards. Escalate operational issues or risks in a timely manner. Maintain accurate records of site visits and engagement activities. Carry out disciplinary investigations and meetings when required.

Why Join Us?

Annual leave

entitlement of 25 days

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Progression opportunities

- many of our team go on to senior and site management roles A welcoming, respectful team culture

Cycle to Work

scheme

What we are looking for:

Experienced in managing people across multiple sites. Strong communicator with excellent client-facing skills. Organised, adaptable, and able to manage competing priorities. Knowledgeable in health and safety compliance. Confident in handling staff matters, including disciplinary processes. Strong interpersonal and communication skills. Ability to work independently and manage time effectively. Experience in a customer-facing or operational support role preferred. Willingness to travel regularly across Scotland. Basic understanding of health and safety and staff welfare principles.
Full UK driving licence (or the ability to travel around Scotland and the North of England regularly)

Desirable:

+ Previous experience in facilities management, security, or similar operational environments.
+ Familiarity with reporting tools and systems.

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications




Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge