Job Description

Job Summary

The Deputy Manager will play a key role in supporting the PCN Manager in the strategic and operational leadership of the PCN. They will assist in the planning, coordination and delivery of efficient services while ensuring the highest standards of patient care, compliance and staff engagement. The post holder will contribute to the long-term development and continuous improvement of the PCN, supporting innovation and change management initiatives. They will also deputise for the PCN Manager when required.

Key Responsibilities

Strategic & Operational Management

Support the PCN Manager in delivering the PCN's strategic objectives and business pln. Contribute to the development and implementation of policies and projects aimed at service improvement and patient experience Participate in meetings with external stakeholders, including PCN practices, ICB and commissioners to represent the PCN's interests Monitor performance of participating practices against strategic targets such as IIF, enhanced services, CQC compliance, Covid vaccination service and medicine management programme Deputise for the practice Manager in their absence, ensuring continuity of leadership and decision-making.

Human Resources and Workforce Planning

Support recruitment, onboarding, compliance and workforce development in alignment with strategic staffing plans Assist in developing staff training programmes, appraisals and succession planning to build team capability. Lead by example in promoting a positive, inclusive, and supportive working culture

Finance and Business Development

Support the PCN Manager with financial planning, monitoring, and reporting. Assist in the preparation and submission of financial claims (e.g., ARRS funding, DES, IIF, and other PCN income streams). Monitor PCN budgets and expenditure to ensure alignment with contractual obligations and funding allocations. Maintain accurate financial records, invoices, and reconciliation in line with audit requirements. Provide financial updates and variance reports to the PCN Board/Clinical Directors. Support the development of financial forecasts, business cases, and investment plans for PCN projects. Ensure that financial governance processes are followed and compliant with NHS guidance. Liaise with member practices regarding income distribution, reimbursements, and cost-sharing agreements. Work with payroll/finance providers to ensure timely and accurate payment for PCN staff roles. Identify opportunities for efficiency savings and value-for-money in PCN operations. Contribute to year-end financial reporting and audit preparation.

Compliance and Quality Assurance

Support preparation for regulatory inspections, ensuring policies and procedures are up to date and embedded. Maintain robust systems for risk management, clinical governance and health & safety.

Digital & IT Strategy

Support the development of a digital strategy to improve access, efficiency, and data quality. Oversee the use and development of clinical systems and digital tools, and promote innovation where appropriate. Lead or support digital transformation initiatives in line with NHS priorities

Patient Experience & Community Engagement

Contribute to strategic plans that improve patient engagement and access to services. Help manage patient feedback, complaints, and surveys to inform service development. Promote health initiatives and collaborate with local community and PCN programmes.
Job Type: Part-time

Pay: From 15.00 per hour

Expected hours: 20 - 25 per week

Benefits:

Company pension
Work Location: In person