Job Description

Key Responsibilities Operational & Performance Management Lead daily operational oversight of Care Coordinators, Social Prescribers and Health & Wellbeing Coaches. Monitor service demand, caseloads, risk stratification and appointment activity. Produce performance reports aligned with PCN, ICB and NHS priorities. Manage escalations, safeguarding concerns and complex cases with clinical and social care partners.



Deputise at operational and senior management meetings, presenting performance updates. Workforce Leadership & Development Linemanage multidisciplinary teams, providing supervision, direction and support. Oversee HR processes including 1:1s, appraisals, welfare meetings and performance management. Support recruitment, onboarding and competency development.



Coordinate team meetings, away days and crosssite collaboration. Promote staff wellbeing, continuous learning and a positive team culture. Oversee delivery of population health programmes and targeted outreach to reduce barriers to care. Maintain effective communication, workflow systems and task prioritisation.



Drive continuous quality improvement through coaching and datadriven monitoring. Quality Improvement & Transformation Support development of project plans and QI methodologies. Contribute to QI projects reducing inequalities and improving prevention pathways. Codesign service improvements using patient feedback and data insights.



Lead implementation of new care models such as anticipatory care and multidisciplinary huddles. Quality Assurance, CQC & Governance Deputise for the Performance Manager in CQC preparation and compliance monitoring. Lead internal audits, service evaluations and action plans. Ensure high standards of documentation, data quality and governance.



Maintain evidence portfolios and online compliance platforms. Business Framework & Service Development Support development of business frameworks, SOPs, workflows and service standards. Collaborate on community engagement initiatives and largescale patient events. Work with external partners to address population health needs and reduce inequalities.



Represent the organisation in meetings and partnership forums. Partnership & System Collaboration Build strong relationships across primary care, community services, mental health, housing and VCFSE partners. Represent the service at MDTs, locality meetings and inequality steering groups. Support seamless care planning for vulnerable families.



Governance, Risk & Compliance Ensure compliance with safeguarding, information governance and personalised care standards. Maintain accurate metrics, dashboards and clinical system oversight. Contribute to audits, evaluations and evidence generation. Support investigations, risk assessments and continuous learning.