Job Description

Deputy Retail Manager - Age UK Leicester Shire & Rutland, Oakham

About Us:

Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a wide range of amazing services, including our shops.

We rely on the generosity of donors, volunteers, and our loyal customers to support our vital work. Our charity shops play a crucial role in raising the funds needed to support our mission

We're seeking a

Deputy Retail Manager

to join our dynamic team and help manage our Loughborough Bookshop, with all proceeds directly funding vital community programs.

Role Overview:

As the

Deputy Retail Manager

, you will be an essential part of the management team, assisting the Retail Manager in overseeing the day-to-day operation of the store. You will play a key role in driving the shop's performance, enhancing the customer experience, and ensuring that the store runs efficiently and profitably. You will also support a team of volunteers.

Key Responsibilities:

Operations Management:

Assist in managing all aspects of store operations, including stock management, visual merchandising, and maintaining high store standards.

Customer Experience:

Ensure customers receive exceptional service by leading by example and implementing best practices in customer interaction.

Sales & Performance:

Assist in achieving and exceeding financial targets

Health & Safety Compliance:

Ensure that the store complies with health and safety regulations and company policies.

Inventory Control:

Support inventory management, including stock replenishment, stock audits, and stocktaking.

Problem Solving:

Address and resolve operational issues or customer concerns promptly and professionally.

Skills & Experience:

Previous retail management experience, ideally from a bookshop, or have a passion for literature. Strong leadership and team management skills with the ability to motivate and inspire a group of volunteers. Excellent communication and interpersonal skills. A customer-focused approach with the ability to create a positive shopping experience. Ability to manage multiple tasks, prioritise effectively, and solve problems under pressure. Knowledge of retail operations, stock management, and health and safety standards. A proactive and adaptable attitude with a passion for retail and customer service.

Why Join Us?

Make a Difference:

Your work will directly impact the success of the charity, helping to fund life-changing projects and initiatives in our community.

Career Growth:

Opportunities for professional and career development.

Friendly Environment:

Being part of a supportive, passionate team that shares your commitment to making a positive impact.

Employee Benefits:

Competitive salary, holiday allowance, and other employee benefits.

How to Apply:

Are you a passionate, driven individual with a proven track record within the retail sector? If so, we would love to hear from you. Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role to jobs@ageukleics.org.uk

Hours : 30 flexible over 6 days, including bank holidays and some Sunday working

Salary: 19,099.98 per annum - 12.21 per hour

Contract: Permanent

Closing Date:

22/10/025

Interview Date:

TBC

Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Pay: 19,099.98 per year

Expected hours: 30 per week

Benefits:

Company pension Health & wellbeing programme Life insurance Private dental insurance Private medical insurance
Work Location: In person