Job Description

Salary

46,049 - 56,535 per annum

Contractual hours

37

Basis

Full-Time

Job category/type

Permanent - Full-Time

Job reference

REC00003983



The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.

Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

Location:

University of Portsmouth, On site

About the Role

We are seeking a proactive and experienced Deputy Service Delivery Manager to join our Information Services team at the University of Portsmouth. This is a pivotal role supporting the delivery of high-quality IT services across the University, ensuring our students and staff benefit from reliable, innovative, and user-focused digital solutions.

Reporting to the Service Delivery Manager, you will lead operational teams, manage service performance, and contribute to strategic initiatives including our Digital Transformation Plan. You'll play a key role in shaping service excellence through ITIL-aligned processes and continuous improvement.

Key Responsibilities

Lead and manage day-to-day IT service delivery operations across the University. Support and deputise for the Service Delivery Manager in strategic planning and service development. Ensure effective incident, problem, and change management in line with ITIL best practices. Collaborate with internal stakeholders and external partners to enhance service quality. Monitor service performance metrics and drive improvements. Contribute to the development and implementation of digital transformation projects. Champion a culture of customer service excellence and innovation.

About You

You will be a confident leader with a strong background in IT service management and a passion for delivering outstanding user experiences. You'll bring:

Proven experience in IT service delivery, ideally within a large or complex organisation. Strong understanding of ITIL processes and service management frameworks. Excellent communication and stakeholder engagement skills. Ability to lead and motivate technical teams. A proactive approach to problem-solving and service improvement.


The interviews are currently anticipated to be held on 07 November 2025. If you have any queries regarding this position please contact Barrie Miles at barrie.miles@port.ac.uk or 02392855768.

Employer, External Only:

University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

Competitive salary, including incremental progression within your scale. Generous pension scheme. Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure. Family-friendly policies supporting flexible working. Staff discounts and loyalty schemes. Staff car parking and discounted public travel. Excellent training and development opportunities. Staff wellbeing programmes. Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities. Discounted learning. Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme. The perks don't stop there - click 'apply' for further information on My Reward and Benefits

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As an Athena SWAN and Race Equality Charter award holder, a member of Stonewall and a Disability Confident Employer we are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population. Please see our EDI Framework and objectives.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.