Job Description

Are you ready to join our operational senior leadership team providing high quality Urgent Care Services across Gloucestershire?



We are looking for an enthusiastic and suitably experienced colleague to join us to lead and manage the Urgent Care services portfolio which includes the Minor Injury and Illness Units, the Rapid Response (UCR) team, our IV Therapy team and the developing Hospital at Home service.



We are a compassionate and established team and this is an excellent development opportunity where you will be supported in your role to build sustainable, thriving services.



You will be responsible for a diverse portfolio of services and we are embarking on a number of exciting projects across the division and with our system partners to transform our urgent and emergency care services for the future, together. You will work closely with key stakeholders to support the successful delivery of these.



As a senior leader you will hold relevant professional registration and have proven leadership and management experience with demonstrable skills in delivering safe and effective services which are positively experienced by patients



To deliver this you will be a proven leader with a strong clinical background in urgent care services or another transferable clinical portfolio and will bring to this role the knowledge and commitment to support our continued service development, quality improvement and innovation.



The Deputy Service Director will play a key role in leading a designated suite of services alongside deputising for the Service Director as required.

Success will be measured by the following key criteria:

Improved outcomes and experience for service users, their families and carers for the designated services



Improved/ efficient use of resources for the designated services



Improved staff satisfaction within the designated services



Continuous service improvements for the designated services



Effective & timely support to the Service Director to ensure achievement of the wider divisional objectives



The qualification, training & experience requirements for the role are underlined in the /Person Specification.



Please refer to the Additional Information attachment before submitting your application.



We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.



Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:



72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.

76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.

81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.



This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.



Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people's skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.