Job Description

We are advertising for an experienced Deputy Service Manager to support the Reception and Non-Elective MDT teams.
This is a varied and demanding role based at Royal Papworth Hospital (Cambridge). Remote working will also be offered upon completion of training.
The postholder will be required to provide direct line management to the Admin Team Leaders who support a large team of Receptionists and MDT coordinators. They will also be required to build strong relationships with Operational and Clinical colleagues.
We are looking for someone who has experience in leading teams, can deliver on targets and who can implement change. These are large and busy teams, we are looking for someone who thrives on multi-tasking, is eager to learn new services and use their knowledge to support and develop teams.
If this sounds like the job for you and you are able to uphold our values, please include in your supporting information how you meet the trust values:
Compassion Excellence Collaboration, we would love to hear from you.
Main duties of the job
Main Duties include:
*To provide leadership and support to all team members, leading by example.
*Understanding of RTT
*Monitor workload of your team and provide cover for times of annual leave/sickness
*Produce reports and manage data as required by the Service Manager
Abilities should include:
*Excellent communication skills, verbal and written
*Ability to have difficult conversations
*To prioritise workload and adjust to conflicting demands and knowing when to escalate
Development opportunities are available to support progression
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Details
Date posted
22 October 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
38,682 to 46,580 a year
Contract
Permanent
Working pattern
Full-time
Reference number
175-2526-2-AD1371
Job locations
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role. Job description
Job responsibilities
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person Specification
Qualifications
Essential

• Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experience

Experience
Essential

• Demonstrable evidence of people/line management experience
• Previous experience of using complex medical terminology
• Experience in line management
• Previous experience of complex, non-routine and ongoing diary management or secretarial duties
• Experience of producing reports from databases and project management
• Experience of leading change at a departmental level
• The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
• The ability to pay close attention to detail in written and electronic communication and information storage
• The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
• Able to organise, prioritise and adjust own and other's workload in relation to the priorities of the department over timescales in excess of 6 months
• Able to plan and implement complex projects across the department which may require adjustment

Desirable

• Previous experience of working in the NHS
• Knowledge of Human Resource legislation and practices

Additional Criteria
Essential

• Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Person Specification
Qualifications
Essential

• Degree level/NVQ Level 4 qualification in Administration/Management or equivalent experience

Experience
Essential

• Demonstrable evidence of people/line management experience
• Previous experience of using complex medical terminology
• Experience in line management
• Previous experience of complex, non-routine and ongoing diary management or secretarial duties
• Experience of producing reports from databases and project management
• Experience of leading change at a departmental level
• The ability to communicate non-routine, complex or sensitive information to colleagues, patients or relatives utilising persuasive language and negotiating skills
• The ability to pay close attention to detail in written and electronic communication and information storage
• The ability to work as part of a multi-disciplinary team to ensure high quality secretarial or administrative support
• Able to organise, prioritise and adjust own and other's workload in relation to the priorities of the department over timescales in excess of 6 months
• Able to plan and implement complex projects across the department which may require adjustment

Desirable

• Previous experience of working in the NHS
• Knowledge of Human Resource legislation and practices

Additional Criteria
Essential

• Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

Skills Required