Job Description

The cancer and complex joints unit at RNOH are looking for an enthusiastic deputy service manager for a 1 year fixed term contract/ secondment due to maternity leave.
The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their Service.
The post holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.
The post holder will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.
Main duties of the job
o Working closely with clinicians in order to achieve optimal decisions for overall patient careo Delivering care which is focused on patients and working with patients as partners in the delivery of excellent patient careo In the interests of patient care, supporting the principle of treatment as close to the patient's home as possibleo Ensuring that the decisions taken are fully informed and properly balanced, taking account of collective as well as individual need, and the requirement to live within available resourceso Genuinely promoting and supporting the delivery of national and local healthcare targets as one of the ways of raising healthcare standards for all
o Ensuring quality of services to patients, visitors and staffo Maximising operational and performance management standardso Optimising resource managemento To act as Patient Pathway Manager for the designated teams in the Unit.o To deputise for the Service Manager as appropriate
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:

• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
44,485 to 52,521 a year Per Annum Including HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
392-RNOH-1302
Job locations
Royal National Orthopaedic Hospital
Stanmore
HA7 4LP
Job description
Job responsibilities
Please refer to attached job description/ person specification for further information regarding roles and responsibilities. Job description
Job responsibilities
Please refer to attached job description/ person specification for further information regarding roles and responsibilities.
Person Specification
Qualifications
Essential

• A management qualification e.g. DMS or equivalent or equivalent knowledge
• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Desirable

• Degree/Management Diploma or equivalent knowledge

Experience
Essential

• Previous experience of staff management
• Experience of patient administration work in a healthcare setting
• Evidence of continuing professional development

Desirable

• Degree/Management Diploma or equivalent knowledge

Knowledge
Essential

• Thorough knowledge of healthcare administrative systems and processes in patient pathway
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.

Communication & Relationship Skills
Essential

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding
• The ability to both work co - operatively with other teams within the Trust to develop effective working relationship
• Able to induct new staff into the department, demonstrating tasks to colleagues

Planning & Organisational Skills
Essential

• Able to work independently and to prioritise own workload, using own initiative
• Team working skills, with evidence of delivering within a team environment

Person Specification
Qualifications
Essential

• A management qualification e.g. DMS or equivalent or equivalent knowledge
• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.

Desirable

• Degree/Management Diploma or equivalent knowledge

Experience
Essential

• Previous experience of staff management
• Experience of patient administration work in a healthcare setting
• Evidence of continuing professional development

Desirable

• Degree/Management Diploma or equivalent knowledge

Knowledge
Essential

• Thorough knowledge of healthcare administrative systems and processes in patient pathway
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.

Communication & Relationship Skills
Essential

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding
• The ability to both work co - operatively with other teams within the Trust to develop effective working relationship
• Able to induct new staff into the department, demonstrating tasks to colleagues

Planning & Organisational Skills
Essential

• Able to work independently and to prioritise own workload, using own initiative
• Team working skills, with evidence of delivering within a team environment

Skills Required