Job Description

Deputy Shift Leader

Location: London, E14 5HP

Hours of work: 43

Shift Pattern: Rotating mix of days, nights, and off days

Contract Type: Permanent

We are seeking a skilled and motivated Deputy Shift Leader to support the Shift Leader and ensure operational continuity across their critical sites.


The Deputy Shift Leader plays a key role in assisting the Shift Leader, covering periods of annual leave, and providing succession planning.


The main purpose of the role is to ensure all M&E assets are consistently monitored, maintained, and repaired, guaranteeing maximum operational effectiveness and reliability while supporting the Shift Leader in operational management and team leadership.

The Deputy Shift Leader will oversee day-to-day operations, monitor and maintain all M&E systems, and ensure compliance with current regulations and site-specific procedures. This role combines hands-on technical work with administrative oversight, ensuring maximum operational efficiency, safety, and service delivery.

Key Responsibilities

Act as 2IC on shift, supporting the Shift Leader in organising and delivering work. Monitor, maintain, and repair all M&E assets, including UPS, generators, and power distribution systems. Supervise engineers and trades on shift, and oversee external contractors. Organise jobs and ensure timely completion of reactive and planned maintenance tasks. Ensure adherence to Health, Safety, and Quality Assurance (ISO 9001-2000) procedures. Respond promptly to maintenance issues and help desk requests, minimising downtime and operational disruptions. Maintain accurate records of maintenance activities, repairs, preventative schedules, and compliance documentation. Prepare Method Statements and Risk Assessments as required. Promote effective communication and collaboration across shift teams to ensure smooth operations and successful handovers.

Professional and Personal Competencies/Qualifications

Qualified electrical or mechanical engineer to current standards. Multi-skilled with strong Mechanical/Electrical knowledge, including UPS, generators, and power distribution. HV switching experience and a current HV training certificate. Strong leadership, management, and supervisory skills. Excellent communication skills (verbal, written, and telephone). Ability to work effectively in a critical environment and as part of a team. Proactive, solutions-focused mindset with operational efficiency and compliance as priorities.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Pay: 52,000.00 per year


Work Location: In person