Job Description

Description

The role of a Deputy Team Leader is to assist the team leader to ensure the team meet objectives and deliver their work standards as agreed in the client's SLA, while maintaining high technical quality and the commercial benefit to Keoghs.

Key Responsibilities

Deputise in the absence of the Team Leader including:-


Triage new instruction files and assist with allocation of new instructions; considering individual File Handlers capability and financial authority / handling limit.


Liaise and deal with queries from LST and others relating to new instructions.


Ensure prompt bill approval by FE's to ensure consistent cash flow.


Act as the first point of contact for client complaints when the team leader is absent from the office, taking action to resolve issues as swiftly and effectively as possible, either by taking local action or by appropriately escalating through the Problem Recovery Process (PRP) and notifying the relevant senior managers.


Daily post distribution - identifying potential complaints and PRP's.


Supervision and coaching of 3 File Handlers including 2 File Handler with no Financial Authority and 1 File Handler with a 15k Financial Authority ensuring compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery is maintained at all times. Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of allocated team members.


Deliver personal caseload of approximately 30 files to required company standards



Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton

Skills, Knowledge and Expertise

Experience in the file handing of technical and high value motor claims, preferably holding a 25k FA


Proficient in all stages of the litigation process of motor claims


Demonstrate some prior experience of;



Providing Technical support to others

Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system, and aspects of Management Information (MI).


Keoghs management processes (finance, people and operations).


Dedicated Client Strategies and Service Level Agreements.



Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.