Job Description

Job Advert

Job Title: Deputy Timeshare General Manager

Reporting to: Timeshare General Manager

Salary:

36- 40,000 (Based on 39 hours)

Company Overview

Set in the heart of the English Lake District and surrounded by breath-taking scenery, the Langdale Estate offers luxury hotel, self-catering and timeshare accommodation, spa experiences, restaurants, and bars. We pride ourselves on delivering exceptional guest service and creating unique, memorable experiences.

Purpose, Vision & Values

Timeshare owners remain at the centre of everything we do. Support and empower our people to achieve excellence. Ensure sustainability for the benefit of owners, staff, and the environment. Actively contribute to local communities and protect the natural surroundings.

Main Purpose of the Role

Assist the Timeshare General Manager in managing day-to-day operations of the timeshare service level agreement, ensuring exceptional service standards, smooth communication with owners, and compliance with company policies. Act as a secondary point of contact for owners and provide leadership support to operational teams.

Key Responsibilities

Support the General Manager in overseeing housekeeping and maintenance standards. Conduct regular property checks and report findings for improvement. Assist with pre-arrival communications and ensure timely responses to owner inquiries. Represent owners' interests when liaising with internal teams and external partners. Provide operational guidance to staff and promote a safe work environment. Participate in property improvement projects and renovations. Monitor guest feedback and social media for service enhancement opportunities. Attend LOC Committee meetings as required and prepare reports or updates. Collaborate with Finance on budget tracking and cost control. Maintain knowledge of club rules, constitution, and compliance requirements. Step in for the General Manager during absences to ensure continuity of service.

Key Skills & Attributes

Experience in hospitality, timeshare or property management, at no lower level than a supervisory role. Strong organisational and problem-solving skills. Excellent communication and interpersonal abilities. Ability to lead by example and motivate teams. IT proficiency and adaptability to new systems. Commitment to exceptional guest service and sustainability. Ability to manage multiple priorities effectively.

Health & Safety

Adhere to all health and safety regulations, report hazards promptly, and ensure compliance with company standards. Promote a safe and hygienic work environment for staff and guests.

Langdale Estate Little Extras:

Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night. Get fit for free with complimentary access to our Fitness and Leisure Facilities. Get fed for free with meals available in our staff canteen. Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar. Get a bonus of up to 300.00 with our Refer a Friend scheme. Get Support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders. Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel, and Stove Restaurant alongside external Discounts such as Kendal Physio, Windermere Cruises, and B&Q Trade. Get Security after 6 months service you will gain enhanced Sick Pay and Life Cover up to twice your salary.

Equal Opportunity Employer

Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. At Langdale, we cherish diversity. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.