Job Description

About the role

The Oxford University Museum of Natural History is looking for a committed, proactive Deputy Visitor Experience Manager. Along with the Visitor Experience team, this is a central role within the Museum, welcoming the Museum's 830,000 annual visitors, providing information, support and practical assistance as well as requesting donations in support of the Museum's work, all delivered with the highest standards of customer care.

Visitor Experience also operates the Museum's reception desk and so liaises and communicates with all other departments in the Museum as well as colleagues at the University's other Gardens Libraries and Museums sites and the central Divisional Office. The Museum is a vibrant and busy working environment both inside and outside of opening hours and Visitor Experience are a friendly, approachable and adaptable support team who are quick to help anybody in the Museum who needs them.

This is a permanent, full-time post, working 36.5 hours per week, Sunday to Thursday.

The role involves lifting and moving equipment and furniture.

The successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to Museum collections.

About You

You will have experience of working in a busy, public-facing role and must be committed to providing exceptional customer service and be resilient in the face of challenging situations.

You will be able to demonstrate your ability to deputise and direct the Visitor Experience team, and must display a professional attitude, a calm approach and an ability to lead the team by example.

Confidence in using Microsoft Office suite and learning new software is also essential.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme 38 days of annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply

You will be required to upload your

CV and a supporting statement

as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ellie Talbot, Visitor Experience Manager, who can be contacted with enquiries relating to the role (ellie.talbot@oum.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Friday 22 August 2025 can be considered. Interviews are expected to take place on Wednesday 3 September 2025.