Job Description

We are looking for a cheerful, conscientious and adaptable person to join our busy expanding Dermatology Department



Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems, including knowledge of Icare. Common sense and the ability to remain calm under pressure are essential attributes applicants will require for this post.

PLEASE NOTE:

We are unable to offer sponsorship for this post



You should have a good level of education. Keyboard proficiency, good customer care and experience in Administrative and Clerical duties are essential skills.



The successful candidate will be expected to work flexibly in order to meet the needs of the service.



The post holder will be based at QEH but maybe be asked to work at different sites on limited occasions



You will work in close liaison with the Dermatology Clinical Consultant team Specialist DRs , Nurses and Medical admin team You will also work in conjunction with the Cancer service team in ensuring efficient, effective, and clear pathways for patients.



This is a busy area and a focal point for receiving patients and visitors. You will need to be able to work in a calm, logical and methodical way, be able to multi-task whilst dealing with frequent interruptions and will need to possess effective communication skills.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

Job Summary:

Accountable to the Service Manager for the smooth running of the Dermatology cancer pathway and giving support to the admin team



To provide effective teamwork by possessing a high standard of communications skills both written and oral. To be able to prioritise their own workload with a good working knowledge of computer systems and possess the ability to be diplomatic at all times.



To contribute to the standard operating procedures of the service.



The work as part of the Cancer service within Lewisham and Greenwich Healthcare NHS Trust to facilitate, co-ordinate and support the nursing and clinical teams in delivering a high standard of care to patients and families.

Key Result Areas & Performance:

To be accountable to the Service Manager for the day to day running of the department



To inform the Service Manager of any untoward incident or occurrence so that remedial action can be taken at the earliest opportunity



To be aware and comply with departmental policies and protocols



To communicate with colleagues, healthcare professionals and patients in a polite and courteous manner, showing the degree of professionalism expected



Under the supervision of the Service Manager ensure that clinics are maintained and adjusted in line with clinician's and specialist nurses annual and study leave. This may involve cancelling and rescheduling of theatre lists and clinics as necessary. Compile forward planning sheets of clinics as requested



Following receipt of new and follow up patient referrals, make patients appointments for theatre and clinic and ensuring that new patient encounters are created as per standard operating procedures.



Highlighting any capacity issues to the service team.



completing and coordinating the theatre ops list



Generate new referrals from ERS system.



Working with the Service Manager supporting all members of the unit team to ensure that all services are adequately covered



To be responsible for ensuring that patients' notes are pulled and available for clinic that require them.



Provide, at all times, a welcoming, supportive and caring environment for patients, relatives and visitors.



Check every patient for any changes of recorded information and update according



Ensure all follow up appointments are made as instructed by clinicians on the e-outcome form.



Ensure that patients receive their appointments in good time, either by post/those sent by the Synertec automatic service/ or text message when needed.



Regularly monitor and action the LGT uncashed report and email clinicians of any missing e-outcomes to ensure that all patients appointments have been actioned.



Ensuring telephone lines are answered within good time and answering queries or re-directing as appropriate in a sensitive and professional manner.



Ensure regular checks are made on the group email address and all email queries are dealt with in a timely manner, prioritising urgent email requests.



Responsible for tracking and making sure patients are removed from the PTL appropriately



Attend weekly MDT



Attend Team Meetings



Be responsible for completing LGT mandatory training and any new training as required in line with your role.