Job Description

About the role

We are seeking a motivated and detail-oriented design and UX Researcher with 3-5 years of experience to deliver bespoke insight projects and build good client relationships with local and global clients.


The ideal candidate will have experience in a research agency or client side research environment, with a grounding in qualitative and/or quantitative research and a passion for user-centred design.


Experience of working across different industry sectors is desirable - we work to use research and insight to solve across a range of client problems, including customer transformation, brand and product development, market assessment, and a wide array of customer journey and experience challenges. This encompasses the full spectrum of audiences - including B2C, B2B and B2E audiences.


You'll be joining a team of passionate and curious dual, specialist and technical insight practitioners working alongside a 50-strong research team across 3 UK sites working on global assignments.

What your days will look like

Project management of the end-to-end research process and supervising a team Desk-based research (e.g. collating insights from previous research reports). Utilising both qualitative and quantitative research methods including user interviews, usability testing, surveys, diary studies, and analytics review. Drafting recruitment screeners/criteria documents Briefing and liaising with recruitment/panel agencies Designing and writing questionnaires, discussion guides and stimulus Conducting focus groups and in-depth interviews with both B2C and B2B audiences Setting up and running online tasks, forums, and communities using a variety of platforms Overseeing and checking the build of online surveys Design and lead team project workshop sessions Analysing research data and synthesising key insights to inform and drive product decisions. Collaborating closely with product managers, designers, engineers, and other stakeholders to incorporate research findings into the product development lifecycle.

This role is for you if

You have experience in planning, designing, and executing UX research studies to understand user behaviours, needs, and motivations, including:

Experience of developing opportunities with clients and writing winning proposals Design skills and experience in developing research materials such as questionnaires and discussion guides Proficiency in supervising and undertaking research fieldwork including survey data collection, focus groups and depth interviews Strong ability to conduct analysis and familiarity of working with and interrogating data Experience of using a range of UX platforms such as Optimal Workshop, UsabilityHub, Figma, Miro, Adobe XD, Mural etc and techniques including usability testing, A/B testing, ethnographies and heuristics. Stay up to date with emerging UX research techniques, and tools. Strong communication skills - confident to present research findings and recommendations to cross-functional teams and clients Ability to support and develop more junior practitioners An agile mindset

Desirable but not essential skills

Experience of working with wider consulting teams or as part of larger project teams

What you'll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.