Job Description

We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.
Responsibilities:

• Provide support that consistently meets or exceeds Customer expectations;
• Determine and recommend which products or services best fit the customers' needs;
• Identify, analyze, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1,2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Receive and resolve hardware or software related issues from Tiers 1,2 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations, peripherals and telecommunications equipment, as required;
• Document changes to inventory use and configuration.

Job Requirements
Requirement's

• Microsoft Operating System / Office Certification(s) will be an asset;
• Advanced MS Office 365 skills;
• Scripting, coding skill will be considered an advantage;
• Able to solve simple hardware issues;
• iOS, Android advanced user;
• Basic Networking skills;
• Knowledge of Active Directory, permissions;
• At least 5 years' experience in onsite support;
• An equivalent combination of education and related experience may also serve to meet these minimum; requirements;
• Team Player and Analytical Thinking;
• Open and positive personality and Stability / Stress tolerance;
• Customer oriented (Service awareness);
• Good interpersonal and communication skills;
• Able to adapt in a fast evolving technology environment and ability to learn;
• Able to assume day to day responsibilities generating specific deliverables;
• Relationship-builder, at ease with people and capable of quickly building trust

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
What we offer

• Absence free bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
• Extra vacation days;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
#LI-ONSITE

Skills Required