Job Description

About the job you're considering

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We're looking for a proactive and collaborative Desktop Engineer to join our End User Services team. In this second-line support role, you'll play a key part in resolving incidents, fulfilling service requests, and contributing to projects that improve the user experience across our organisation.

You'll work closely with the Service Desk, Level 3 teams, and other stakeholders to ensure timely and effective support. This is a hands-on role where your technical expertise and problem-solving skills will make a real impact.

This role is required to be on site 5 days per week in Salisbury

If you are successfully offered this position, you will go through a series of pre-employment checks, including:

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

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Take ownership of second-line incident resolution, meeting agreed SLAs

Complete IMACs (Install, Move, Add, Change) and service requests efficiently

Collaborate with other teams to ensure smooth escalations and knowledge sharing

Contribute to project work and non-standard requests (NSRs) as assigned

Maintain high customer satisfaction (CSAT) scores--targeting 4.5+ out of 5

Help identify opportunities for automation and service improvement

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

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Working knowledge of Microsoft Intune and Windows 10/11

Familiarity with desktop and laptop hardware architecture

Basic administration experience with SCCM (MECM) and Active Directory

Understanding of network technologies including LAN, WAN, VLAN, and Wi-Fi

Awareness of security practices, including disk encryption (e.g., BitLocker)

A collaborative mindset and a passion for helping others solve problems

Your security clearance

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To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does 'Get The Future You Want ' mean for you?

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You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Capgemini. Get The Future You Want.

Why you should consider Capgemini

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Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

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Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of EUR22.1 billion.

Get The Future You Want |

www.capgemini.com