Job Description

Job Overview

We are seeking a skilled Desktop Support Technician to join our IT team. In this role, you will provide technical support and assistance to end-users, ensuring that their hardware and software systems operate efficiently. You will be responsible for troubleshooting issues, managing computer systems, and maintaining IT infrastructure to support daily operations. The ideal candidate will possess strong communication skills and a customer-focused approach to problem-solving.

Duties

Provide technical support for desktop systems, including hardware and software troubleshooting. Assist users with Microsoft Office applications and other software-related issues. Manage computer hardware installations, configurations, and upgrades. Support computer networking tasks, including VPN setup and firewall configurations. Perform analysis of system performance and troubleshoot network issues related to TCP/IP, DNS, and LAN. Utilize tools such as SCCM for system management and BMC Remedy or ServiceNow for ticketing and issue tracking. Maintain Active Directory accounts and assist with user access management. Support various operating systems including Windows, macOS, and Linux. Respond to help desk inquiries promptly while ensuring excellent customer service. Collaborate with network administration teams to resolve complex IT issues.

Skills

Proficient in technical support and desktop support practices. Strong knowledge of software troubleshooting techniques across multiple operating systems. Experience in computer management, including hardware maintenance and upgrades. Familiarity with Microsoft Windows Server environments. Understanding of computer networking concepts such as TCP, DNS, VPN, firewall configurations, and LAN setups. Proficient in using IT support tools like SCCM, BMC Remedy, ServiceNow, or Jira for issue tracking. Strong analysis skills to diagnose problems effectively. Excellent communication skills to interact with users at all levels of the organization. Experience with mobile devices management is a plus. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
Job Type: Part-time

Pay: 25.00-30.00 per hour

Expected hours: 15 - 25 per week

Work Location: On the road