Desktop Support Engineer
Belfast, NIR, GB, United Kingdom
Job Description
We are seeking a skilled and customer-focused
Desktop Support Engineer
to join our IT support team. In this role, you will provide first and second-line technical support to end-users, ensuring smooth operation of desktop systems, applications, and related technology.Key Responsibilities:
Provide on-site and remote desktop support to internal users. Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices. Respond to helpdesk tickets, diagnose issues, and resolve hardware/software problems. Support operating systems (Windows 10/11, macOS) and business applications (MS Office 365, Outlook, etc.). Manage user accounts and permissions in Active Directory. Set up new user workstations, including imaging and user onboarding. Maintain and update asset inventory for IT equipment. Escalate complex issues to Tier 2/3 support or vendors as needed. Follow IT policies, procedures, and security standards.
Requirements:
Proven experience as a Desktop Support Engineer, IT Support Technician, or similar role. Strong knowledge of Windows OS, Office 365, and desktop/laptop hardware. Familiarity with Active Directory, ticketing systems (e.g. ServiceNow, Jira), and remote tools (e.g. TeamViewer, AnyDesk). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities.
Job Type: Part-time
Pay: 25.00-30.00 per hour
Expected hours: 15 - 25 per week
Work Location: On the road
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Job Detail
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Job IdJD3604137
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IndustryNot mentioned
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Total Positions1
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Job Type:Part Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBelfast, NIR, GB, United Kingdom
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EducationNot mentioned