Job Description

Job Title: Desktop Support Engineer

Location:

Remote (United Kingdom)

Job Type:

Full-time, Permanent

Experience Level:

0-12 years

Work Eligibility:

Must have the right to work in the UK (Valid Visa)

Sponsorship: No visa sponsorship provided

About the Role

We are seeking a proactive and customer-focused

Desktop Support Engineer

to join our team in a full-time, permanent remote capacity. This position is open to individuals at all stages of their IT support career--from entry-level candidates to highly experienced professionals. You will provide technical support, troubleshoot issues, and ensure seamless operation of end-user systems across the organisation.

This is an excellent opportunity for candidates who thrive in problem-solving, remote collaboration, and delivering exceptional IT service.

Key Responsibilities

Provide remote technical support to end users for hardware, software, network, and system-related issues. Install, configure, and maintain desktops, laptops, operating systems, and standard software applications. Manage user accounts, access permissions, and troubleshooting in Active Directory, M365, and other enterprise tools. Respond to service tickets, diagnose problems, and ensure timely resolution. Assist with system updates, patching, and routine maintenance tasks. Maintain accurate documentation of issues, resolutions, and technical procedures. Work closely with IT teams to escalate complex problems and support ongoing IT projects. Ensure adherence to cybersecurity, data protection, and organisational IT policies.

Required Skills & Qualifications

Strong communication and customer service skills. Understanding of Windows and/or macOS environments. Familiarity with common support tools and remote desktop applications. Basic knowledge of networks, hardware components, and troubleshooting techniques. Ability to work independently in a remote environment and manage time effectively. Foundational knowledge of IT support--via coursework, self-study, bootcamps, certifications, or internship experience. Exposure to ticketing systems and basic troubleshooting. Hands-on experience providing end-user support in a helpdesk or service desk environment. Ability to independently resolve a wide range of technical issues. Expertise in diagnosing complex hardware/software problems. Experience supporting enterprise tools (Active Directory, M365, VPN, etc.). Ability to mentor junior engineers and contribute to process improvements. Certifications such as

CompTIA A+

,

Network+

,

Microsoft Certified

, or similar. Experience with ticketing systems (ServiceNow, Jira, Zendesk, Freshservice). Knowledge of mobile device management (e.g., Intune, JAMF). Familiarity with cloud environments and remote support best practices. Experience with ITIL methodologies.

Must have the right to work in the UK. No sponsorship is available.

Job Types: Full-time, Permanent

Pay: 25,000.00-70,000.00 per year

Benefits:

* Work from home