Job Description

Desktop Support Engineer

Location:

On-site |

Job Type:

Full-time |

Salary:

27,000 - 32,000 per year

Company:

Lift Off IT Services

About Lift Off IT Services

At

Lift Off IT Services

, we help businesses take off with future-ready IT and communications solutions. As a trusted Managed Service Provider, we support organisations of all sizes across the UK with innovative, cost-effective services that drive efficiency, reduce costs, and enable growth.

We're proud of our high-performance, people-first culture, built on our core values:

Innovation, Accountability, Collaboration, and Excellence

. If you're looking for a place where your skills are valued, your growth is supported, and your work makes a real impact, Lift Off is the place for you.

What You'll Do

As a Desktop Support Engineer, you'll be a key part of our support team, helping clients resolve technical issues and maintain smooth IT operations. You'll handle support tickets, mentor junior technicians, and contribute to system improvements and project work.

Your Responsibilities Will Include:

Providing expert technical support via phone, email, remote tools and in person Taking ownership of service tickets and ensuring timely resolution Troubleshooting hardware, software, and connectivity issues Supporting installations, configurations, and system maintenance Monitoring systems to proactively identify and resolve issues Managing user accounts, permissions, and security settings Mentoring 1st Line Technicians and supporting their development Contributing to documentation and internal knowledge sharing Participating in IT projects such as migrations and cloud adoption Collaborating with senior engineers and vendors on complex issues

What We're Looking For

We're after a problem-solver with a passion for IT and a strong customer focus. You should be eager to learn, thrive in a team environment, and be ready to take your career to the next level.

You'll Need:

Experience with Windows 10/11, Windows Server, Active Directory, and Office 365 Knowledge of networking (VLAN, VPN, DNS, DHCP, TCP/IP) Familiarity with RDP, cloud platforms, and endpoint security Strong troubleshooting skills and attention to detail Experience with Microsoft 365 (SharePoint, OneDrive, Azure AD, Intune, Teams) Relevant certifications (MS-900, AZ-900, SC-900) are a plus Experience with backup solutions and Hyper-V environments Full, clean UK driving license 2+ years of experience working in an IT MSP environment.

Perks & Benefits

Company events & socials 20 days annual leave + bank holidays Free on-site parking Additional day annual leave for Birthday Company pension Monday to Friday schedule (in-person role)

Ready to launch your career with Lift Off IT Services?

Apply now and be part of a team that's shaping the future of IT support.

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site parking Paid volunteer time Transport links
Schedule:

Holidays Monday to Friday
Work Location: In person