Job Description

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end-users. The role involves installation, configuration, troubleshooting, and maintenance of desktops, laptops, peripherals, and software applications, ensuring smooth IT operations and minimal downtime.

Key Responsibilities

Provide first and second-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.

Install, configure, and maintain operating systems (Windows/Mac/Linux) and software applications.

Troubleshoot hardware, software, and network connectivity issues.

Manage user accounts, permissions, and access in Active Directory/O365 (as applicable).

Ensure timely resolution of support tickets within agreed SLAs.

Escalate complex issues to higher-level support teams when required.

Maintain inventory of IT equipment and coordinate hardware repairs/replacements with vendors.

Provide remote support to users across different locations.

Assist in IT projects, upgrades, and deployments.

Document support activities, solutions, and standard operating procedures.

Qualifications & Skills

Proven experience (1-3 years) in desktop support, IT helpdesk, or technical support role.

Strong knowledge of Windows OS, MS Office Suite, and basic networking (TCP/IP, DNS, DHCP).

Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira) preferred.

Familiarity with antivirus solutions, backup tools, and remote desktop applications.

Excellent problem-solving, communication, and customer service skills.

Ability to prioritize tasks and work independently or as part of a team.

Key Competencies

Strong troubleshooting and analytical skills

Customer-oriented mindset

Time management and multitasking

Attention to detail

Willingness to learn and adapt.

Job Type: Fixed term contract
Contract length: 12 months

Pay: 170.00-180.00 per day

Application question(s):

Are you a UK native or a British citizen?
Work Location: On the road