Job Description

We are currently seeking a Desktop Support Technician to deliver first class IT support services to all staff across GreenSquareAccord Limited, this is on a full-time and permanent basis. Within this role, you will be required to provide strong technical service delivery, covering incident, problem and service processes to ensure first-line mobility and desktop , telephony, business critical applications, security and infrastructure support.
This is a challenging, fast-paced role within a broader Digital team. Strong interpersonal skills and a cool head under pressure are essential.
In this key role you will:
Be professional and courteous, build relationships.
Respond to service requests and incidents within our SLAs/KPIs and SOPs. (including triaging, investigation, troubleshooting and resolution)
Ability to provide IT training to customers.
Identify opportunities for continuous service improvement.
Administration of IT tools, e.g. Active Directory, MDM, Citrix, Office 365.
Installation and configuration of IT equipment/software.
SharePoint and file server administration.
Ensure knowledge base is kept accurate and all requests for service and incidents are fully logged in our ITSM tools.
Be able to support IT projects and initiatives.
About you
You must be passionate about technology and ITSM (ITIL v4) and be willing to gain experience in LANs, WANs, Microsoft products, Halo ITSM, Citrix, Office365 and ITIL processes.
It would be advantageous if you have successfully completed an IT Apprenticeship or have at least one year`s relevant ICT experience working on an ICT support desk.
Due to the nature of the role you will occasionally be required to travel across all GreenSquare sites as required & work flexibly.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:

• We believe our customer is everything

• We are one team

• We are supportive and caring

• We are business-minded for social purpose

• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement

• A defined contribution pension scheme.

• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

• Two days paid volunteering leave per year

• Buying and selling of annual leave

• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing date for applications:
13-10-2025

Skills Required