Job Description

PLEASE ONLY APPLY FOR THIS ROLE IF YOU ARE BASED IN GLASGOW, SCOTLAND. IT CAN'T BE DONE REMOTELY.

APPLICANTS OUTSIDE OF THIS CITY WILL NOT BE CONSIDERED

(Experience in Print Industry Preferred)

Duchess & Alleycat are looking for an experienced

Despatch & Logistics Manager

to work as part of our fast-growing team in Glasgow.

We're looking for someone highly motivated & organised, with great initiative and a can-do attitude.

The right candidate will need to be dynamic and able to work effectively under pressure.

This role suits someone with strong administrative ability, excellent communication skills, and solid experience working in a fast-paced print, packaging or manufacturing environment.

You must be confident using Excel and Word, comfortable coordinating multiple shipments simultaneously, and able to liaise professionally with couriers, suppliers, internal teams and most importantly, clients.

Key Responsibilities

Despatch & Courier Management

Manage daily despatch operations across multiple courier platforms (e.g. DPD parcels, pallet and international courier services). Create delivery notes, book shipments, apply labels, and ensure all references and documentation are accurate. Liaise with suppliers to confirm collection schedules, box counts, weights and packaging requirements. Prepare shipments, label and package goods appropriately, and ensure all items are fit for transit. Monitor tracking, investigate delays, and resolve courier issues promptly. Coordinate print-job despatches by checking POs, confirming addresses, preparing delivery documentation and ensuring timely collection. Build, wrap and label pallets for freight carriers when needed. Manage outbound and sample shipments via international couriers, including correct customs codes and documentation.

Scheduling & Communication

Compile and manage daily delivery schedules for drivers, from multiple sources (WhatsApp, email, phone). Allocate deliveries to correct routes and days, including rescheduling missed or urgent deliveries. Respond to driver, warehouse and internal queries regarding deliveries, stock, and print jobs. Monitor high-volume communication channels to keep on top of client requests and courier updates.

Warehouse Support

Assist with goods locating, loading support, reboxing/packing, and receiving deliveries when required. Occasionally support container unloads or warehouse tasks during busy periods.

Goods In & Stock Control

Record all incoming deliveries including quantities, weights and references for reporting and internal visibility. Maintain accurate spreadsheets for stock usage, inbound goods, and replenishment forecasting. Conduct periodic physical stock checks across multiple warehouse locations. Use stock data to flag low levels and help determine replenishment timing.

Admin & Invoicing

Raise delivery and product invoices as required, ensuring accuracy against delivery notes and schedules. Support generic product ordering, pricing and replenishment through supplier liaison. Maintain cost estimation spreadsheets for courier services. Assist with updating internal boards relating to shipping statuses and low-stock alerts.

Skills & Experience Required

Strong Excel and Word skills (spreadsheets, tracking, reporting). Experience in despatch, logistics, warehouse operations, or supply chain. Print industry experience is highly desirable. Excellent organisational and multitasking ability. Strong communication skills--confident liaising with suppliers, couriers, internal teams and clients. Ability to work accurately in a high-volume, fast-paced environment. Practical, hands-on approach with willingness to support warehouse tasks when required. Excellent attention to detail.

[This is very important!]

Excellent written and verbal communication skills.

APPLICATIONS:

If this sounds of interest, please send your CV to the below email:

leah@duchessandalleycat.com

DO NOT APPLY DIRECTLY VIA INDEED OR USING THE QUICK APPLY TALL, CVS SENT IN THIS WAY WILL NOT BE REVIEWED.

DEADLINES:

We are looking to fill this role ASAP, and so are keen to receive all applications by 6pm SUNDAY 14th December

Candidates will be asked to attend an initial Zoom interview, upon successful completion of this, a face-to-face interview will also be conducted at our Head Office.

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Work Location: In person