Job Description

Work at Hanover

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You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

Development Manager

(10706)

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Overview

Ref:

10706

Salary:

26,027 - 27,238/annum + Pro rata for part time

Location:

- United Kingdom - Scotland - Lothian - West Lothian - Bathgate

Type:

Permanent

Posted

21 April 2025

Closing date

02 May 2025 22:59

Job Title: Development Manager

Location: Bathgate

Working Hours: 8 hours per worrk (Thursday and Friay 9am until 1pm)

Remuneration: 26027 pro rata for part time (salary during 6 month probation period)

27238 pro rata for part time (upon completion of successful probation)

Closing Date:

About Hanover

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About the Role

Hanover Scotland are excited to be recruiting for a Development Manager.



As the Development Manager, you will work as part of a team to deliver an excellent Customer experience, enabling our customers to live an independent lifeassured in the knowledge that their home is both safe and secure.

About You

Hanover are looking for a Development Manager who can



Facilitate an environment based on respect and confidentiality to ensure that our customer's independence and choice are promoted to the fullest. Advocate for and liaise on behalf of our customers with statutory and other agencies where this is appropriate to meet their needs. Respond to enquiries/complaints from customers and any other persons, recording and escalating these wherever necessary to ensure that our Customer Service Standards are met. Promote the use of communal facilities to customers and localcommunity groups to encourage participation and build a sense of community. Manage repairs and monitor their progress, to ensure works are completed to satisfactory standard and meet all customer expectations. Undertake an inspection of all void properties highlighting required repairs whilst liaising with the Asset Management Team to ensure the Hanover meets letting standards. Maintain accurate records in accordance with good practice and legislation to maintain a robust confidentiality service and meet GDPR requirements. Manage cleaning staff and or contract cleaners who report to you to ensure high cleaning standards are met Undertake daily property checks and provide assistancein the event of an emergency, carry out remote service calls when required, liaise with customers and their families to ensure an effective and reactional response.

What We Offer

Hanover offers a supportive and friendly environment where our people are valued and appreciated. We are a Scottish Living Wage employer as well as being a Gold IIP Wellbeing employer and Young Person's Guarantee. Your hard work and drive to succeed are rewarded through:


Competitive salary and pension options. Hybrid Working Model and Flexi-working Health and Wellbeing support networks including Mental Health First Aiders and a 24/7 GP helpline. Employee counselling service upon assessment Access to our Hanover Perks platform which includes high street discounts, health cash plan and fuel card Cycle to work scheme. Tech Scheme. Family friendly policies. Internal Leadership Excellent programme for leadership/ manager roles

Recruitment Dates

Closing date for applications 2 May 2025

ed candidates will be invited to attend interview week commencing 12 May 2025



Hanover are firmly committed to equality, diversity and inclusion for all. As an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements of the role.





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Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scot