Job Description

Job Overview

The Development Office consists of a Development Manager and Development Officer and the department's role is to generate income through fundraising activities and events, membership fees, donations, trusts and statutory grants (inc. local authority grants).

MAIN DUTIES AND RESPONSIBILITIES

To build and maintain the venue's Friends scheme and donor database.

To provide superb customer service to Friends, Good friends, Best friends and donors and manage the scheme's administration.

To support the Development Manager in the growth of the department's income streams.

The Development Officer will:

Be the primary contact for Friends Good friends & Best friends; making and answering phone calls and emails and offering first class customer service

Work with the Development Manager and marketing team to encourage new Friends, renewals, and upgrades to Good and Best friends

Ensure the process for the scheme is efficient and timely using our Spektrix software, liaising with the finance team to ensure correct allocation of funds

Manage communications with Friends and Donors on a regular basis, via newsletters/updates

Work closely with the Development Manager to identify Friends with the potential for higher giving or donations

Process regular Gift Aid claims and manage Gift Aid declarations

Ensure Friends and supporters are properly credited and that all benefits are delivered according to each membership

Maintain all data in accordance with GDPR

Maintain Friend and Donor confidentiality outside of the venue

Create and attend membership and donor cultivation events

Host pre- and/or post- show members' events

Support the Development Manager with research for funding applications

Take responsibility for Parish Council funding applications and low-level trust applications

Devise and manage community fundraising initiatives and campaigns

Work closely with South Hill Park's marketing team in the promotion of all fundraising initiatives

Maintain up to date knowledge of fundraising best practice and tax laws for individual giving, where applicable

Attend occasional staff meetings, training sessions and other events, which may take place outside normal working hours.

Job Type: Part-time

Pay: 9,764.00 per year

Expected hours: 14 per week

Benefits:

Company pension Discounted or free food Free parking On-site parking
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 30/06/2025
Reference ID: Dev Officer 0625