Job Description

We're looking for a Development Officer, interested?

Are you ready for a new challenge? Join our team as a Development Officer, where you'll play a vital role in the development of key business systems and drive innovation. We offer a supportive work environment with flexible working, a competitive salary and opportunities for career growth. We'd love to hear from you if you're looking to make a real difference and thrive in a role where your contributions are valued.

The team...

The Development Team supports key business applications across the Customer Experience and Digital Service including Council Tax, Business Rates and Social Care Finance including Benefits. The team is responsible for managing, co-ordinating and developing key IT systems across the service including procurement and training and facilitating the implementation, development and support, of these systems to help improve service delivery.

About the role....

This is an exciting opportunity to join our team. We are looking for a Development Officer to assist in the management and development of systems and processes to deliver front line activities.



Reporting to the Development Manager, the successful candidate will work closely with colleagues in the Development Team and across the Council. The goal of the team is to ensure the successful development and maintenance of relevant systems to meet current and future service needs and provide the best support for system users and customers. The systems will be particularly in support of, but not limited to, Council Tax, Business Rates, Financial Assessment, Financial Protection, Direct Payments and Benefits activities.



The successful candidate will have knowledge of legislation in at least one of the following areas of legislation: local government, local government finance, social care, benefits and revenues. Developing systems and then training others on those systems is a core part of this role so demonstrable experience in training others is essential. You will have experience in the use of computerised systems that support revenues collection, benefits administration or social care financing.



You will have worked on projects on the past and be comfortable with independently handling conflicting priorities and delivering work to deadlines. You will be a competent user of Microsoft Office applications and be comfortable with specialist computer system interrogation and data extraction.



We have recently invested in new case management system for adult care finance and are continually investing in all our systems so this post is an investment to build a culture of innovation, drive forward change and improve our service and performance. Please follow this link to see the job profile for more information about the role.



The position is fixed term, until 28th February 2027.



If you're currently employed by Gateshead Council, you're welcome to apply for this role as a secondment opportunity. Please note that you'll need to seek approval from your current line manager before applying, as they may not be able to hold your post open during the secondment period.

A bit about Gateshead Council...

Gateshead Council is a great place to work. We are truly committed to providing our customers with the highest quality of service and encouraging our colleagues to be the best version of themselves to improve services and outcomes for the people of Gateshead. We need people who want to make a difference, who are talented, possess the right knowledge and skills and are motivated to make a difference.

What's in it for you?

Competitive Salary:

We offer fair and transparent pay that reflects your skills and experience, starting at 32,061.

Outstanding Pension Scheme:

We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info

Generous Annual Leave:

Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.

Flexible Working Hours:

Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.

Hybrid & Flexible Working:

We support a healthy work-life balance with flexible and hybrid working options.

Learning & Development:

Access a wide range of training, development, and progression opportunities to help you grow your career.

Health & Wellbeing Support:

From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.

Cycle to Work Scheme:

Save money and stay active with our tax-efficient cycle to work programme.

Electric & Hybrid Car Scheme

: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive.

Exclusive Discounts & Salary Sacrifice:

Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases.

It's time to apply!

We are delighted that you want to come and work with us. Please take a look at the full job profile for the full list of essential criteria for the post, we hope to see you soon!



If you would like an informal discussion about the role before applying please contact Al Tose, Customer Experience Manager on 0191 4334738 or at alasdairtose@gateshead.gov.uk