Job Description

Who we are looking for
A Development Support Engineer, who will be responsible for supporting some of our largest mission critical systems.
The Platform Support team is responsible for the critical platforms supporting Player Account Management (PAM). Drawing on collective experience, industry best practice, bespoke services and tooling, the team collaboratively administer and operate production platforms.
You will work alongside other teams within software development, ensuring optimal performance and availability of global-scale Business critical production systems.
You will be vital to the delivery of software releases in our live environments by overseeing, provisioning and monitoring our development teams' array of infrastructure, which consist of both On-Premise solutions and in the Cloud.
You will have a great opportunity to upskill, as you will work alongside Content Delivery Network (CDN), Network and Infrastructure Engineers to gain considerable experience in a variety of technical areas across the Business.
This role is eligible for inclusion in the Company's hybrid working from home policy.
Preferred skills and experience
Demonstrable experience with Linux or Windows based infrastructure.
Ability to make and act on decisions under pressure.
Experience with SQL.
Strong understanding of networking, including host and preferably media layers.
Self-starter with the ability to learn quickly.
Strong analytical and troubleshooting skills. Read more Read less
Main Responsibilities
Managing system changes.
Forecasting production demand and capacity planning.
Responding to and managing emergencies and incidents.
Monitoring and tuning performance.
Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Employee Discount Programme
An exclusive programme with opportunities to save money with hundreds of retailers.
Eye Care
In a digital world, we help take care of your vision.
Income Protection
Your income is protected, just in case.
Life Assurance
Peace of mind for your family in any eventuality.
Life Events and Long Service
To celebrate your big occasions, dedication and hard work.
Stoke-on-Trent
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our location

• Historically, the area found its fortune creating world renowned pottery.
• We benefit from great transport links due to our central location.
• The bet365 Stadium is home to Stoke City football club.
• Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.
Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
Some location benefits
On-Site Restaurant
Tea and Coffee Service
Great Commuter Links
Company Leisure Facility