Job Description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.
Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
Platform DevOps and in turn the Run teams are responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace & Tools. It is a multi-disciplined department consisting of Platform Engineers, Platform Developers and Platform Service who work closely with the other departments and teams across Platform Product and the wider business.
We're looking for an experienced DevOps Engineer to join our dynamic team. You'll be at the heart of our operations, responsible for designing, building, and maintaining the infrastructure that powers our cutting-edge Marketplace and Software Tools platforms. In this role, you will be instrumental in automating our development pipeline and ensuring the reliability, scalability, and security of our services within our telecommunications and managed service provider (MSP) environment. If you're passionate about automation and building robust systems, we want to hear from you.
What you'll be doing

• CI/CD Pipeline Management: Design, implement, and manage our continuous integration and continuous delivery (CI/CD) pipelines for our Marketplace and Software Tools platforms, enabling rapid and reliable software releases.
• Infrastructure as Code (IaC): Develop and maintain our cloud and on-premise infrastructure using IaC principles with tools like Terraform and Ansible.
• Containerization & Orchestration: Manage and scale our containerized applications, ensuring high availability and efficient resource utilization in a multi-tenant environment.
• Automation & Scripting: Automate manual processes related to deployment, monitoring, and operations using scripting languages such as Python, Bash, or Go.
• Monitoring & Logging: Implement and manage robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK Stack) to proactively identify and resolve system issues.
• Collaboration: Work closely with software developers, network engineers, and product managers to troubleshoot issues, optimize performance, and ensure our platforms meet the stringent requirements of our telco/MSP clients.
• Security: Integrate security best practices (DevSecOps) into the development lifecycle, including vulnerability scanning, static code analysis, and compliance checks.

Experience & Qualifications

• Proven Experience: Hands-on experience in a DevOps, SRE, or similar role.
• Cloud Expertise: Strong proficiency with at least one major cloud provider (AWS, Azure, or GCP).
• Container Technologies: In-depth knowledge of container orchestration.
• CI/CD Tools: Demonstrable experience with CI/CD tools like Jenkins, GitHub Actions, or Azure DevOps.
• Infrastructure as Code (IaC): Expertise in using tools like Terraform or Ansible.
• Scripting Skills: Proficiency in a scripting language such as Python or Bash.
• Networking Knowledge: Solid understanding of networking principles (TCP/IP, DNS, HTTP/S, Firewalls) is essential for a telco environment.

What's in it for you?

• Hybrid working - This role is based from our Prudhoe office, with some hybrid working available.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Skills Required