Job Description

Posted:

26 September 2025

DEX Platform Lead

---------------------


London
Full time
Technology
Permanent

Salary

:



Competitive

Closing Date:

9 October 2025

Ref:

485

Job Title:

Digital Employee Experience (DEX) Platform Lead

Location:

London

Job Type:

Full-time, permanent

Agencies: We will only work with recruitment partners on our preferred supplier list and will not engage with speculative CVs submitted.


Are you passionate about making life science life changing and delivering impact for patients? We want to hear from you.

About the role:

The goal of the DEX Platform Lead role is to inspire and lead the service team to provide and drive adoption of digital workplace technologies and applications. The role is a team leader and technology advocate, able to drive excellent user experience of technology services within LifeArc.


The role is key to fostering a customer-focused service culture, driving continuous service improvement and maturity to build trust in technology services. The role will seek opportunities to embed technology as an instrumental enabler to support colleagues to achieve their objectives, simplify and optimise the user experience, enhance user productivity and collaboration.


The role manages a team of permanent and third party staff, and works in close collaboration with service partners such as HR, Communications, Facilities and enterprise leaders, Technology colleagues and vendors to ensure LifeArc staff are able to fully exploit workplace and business technologies.

Key responsibilities:

Define and lead the strategy, processes, and tools for the Digital Employee Experience (DEX) domain. Build, manage, and develop a skilled technology team in a matrix environment. Plan and optimise the operational technology budget (approx. 1.5m annually). Govern and leverage strategic partnerships with suppliers and SaaS vendors. Drive service maturity and continuous improvement using data and best practices. Lead the evolution of IT service management tools and processes. Ensure excellence in end-user support, incident resolution, and service delivery. Manage and optimise enterprise SaaS applications in line with IT standards. Champion user-centric service design and foster strong stakeholder relationships. Drive adoption of digital workplace technologies, automation, and AI solutions.

Essential experience required:

Team leadership experience within a technology digital workplace Experience in IT service management Experience in implementing ITIL foundations, modern ITSM tools and application lifecycle management (SDLC) Tech fluency with M365 and ServiceNow (or equivalent)

(Essential)

Education:

ITIL Foundations or equivalent industry best practice service management maturity model

Desirable:

Bachelors' degree in Computational Science, Information Technology, or a related field or equivalent experience. Experience in enterprise IT services, processes and technologies that enhance employee productivity, ideally in healthcare or a life sciences/pharmaceutical organisation Experience in organisational and human change management Lean sigma or similar continuous improvement techniques Prior experience managing and optimising Azure Cloud and M365 environments

Skills & abilities:

Excellent delegation skills with the ability to empower and develop teams of technical specialists Customer-focused service management, with a proven ability to engage customers and stakeholders Collaboration and matrix working to lead cross-functional collaborations Business acumen and strategic thinking to shape technology strategies that directly impact business growth and competitive advantage. Value-add business partner to develop and maintain solid relationships with client groups.

About us:

LifeArc is a not-for-profit life science organisation, leading the way for change in rare diseases in the UK and supporting promising initiatives in global health. We seek out research in areas of unmet need that has great potential, providing support to help it become breakthroughs that change lives.

What we can offer you:

Focused on finding life changing solutions for underserved patients, our people thrive in an inclusive, and supportive environment that prioritises their health and wellbeing. Our multidisciplinary approach guarantees our people growth opportunities, while our culture of innovation and collaboration drives the impact we make delivering on our purpose of 'putting patients at the centre of everything we do'.


LifeArc is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences. As a Disability Confident Employer, we guarantee an interview to candidates with a disability or long-term health condition who meet the essential criteria for the role.


Please note that in certain situations, such as high volumes of applications, it may not be practical to interview all eligible candidates. In these cases, we may need to select those who best meet the essential criteria. (At LifeArc, the Disability Confident Scheme's 'minimum criteria' is referred to as 'essential criteria').


Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays.


Don't meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated to building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate, and you may be just right for this or other roles.


We all have potential. At LifeArc, you'll discover what you can really do with it.

Equal Opportunities

At LifeArc, we commit to advancing equal opportunities and building a diverse workforce by ensuring a fair, inclusive, and accessible recruitment experience for all. We employ individuals based on their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. Our commitment to equity, diversity and inclusion includes creating a culture where everyone feels they belong, is valued for who they are and has the opportunity to translate their potential.


We want every candidate to do their very best. If you require special assistance or reasonable adjustments, please be sure to let us know in advance what will be most useful for you and / or to discuss your needs.


We only work with recruitment partners on our preferred supplier list, and will not engage with speculative CVs submitted.


Please note we are actively recruiting, and the closing date may be brought forward if we find the right person for this role.