Job Description

Part-Time Diary Manager & Patient Relationship Coordinator

(Multi-site optometry | UK-based | Remote / Hybrid)

About the role

We are a growing, community-focused optometry group operating across multiple sites. Our priority is

calm, well-run clinics and long-term patient relationships

-- not rushed appointments or sales pressure.

We are looking for a

thoughtful, organised, and people-focused Diary Manager

to take ownership of our appointment diaries and support patient relationships across our practices.

This is a

judgement-led role

, not a call-centre or receptionist position.

What you'll be responsible forDiary ownership

Managing and protecting appointment diaries across multiple practices Booking, re-booking, and rescheduling appointments calmly and intelligently Reducing DNAs and last-minute gaps Ensuring clinics run smoothly without overbooking or pressure

Patient relationship & aftercare

Light-touch follow-up with patients after appointments (e.g. children's first visits, urgent appointments, new glasses) Maintaining regular, appropriate contact with long-standing and well-meaning patients Supporting recalls and repeat attendance in a

care-focused, non-salesy way

Working with offshore admin support

Reviewing appointment confirmations and responses Acting as the decision-maker for diary changes Ensuring messaging remains polite, clear, and appropriate

Multi-site coordination

Balancing demand across different practices Understanding that different sites run at different paces Making sensible decisions about where appointments are best placed

What this role is NOT

? Not a sales role ? Not a call-handling role ? Not a full-time receptionist position ? Not clinical
This role exists to

bring order, calm, and continuity

.

Who we're looking forEssential

UK-based Excellent organisation and decision-making skills Confident communicating with patients in a warm, professional manner Comfortable working independently and taking ownership Strong written English

Desirable

Experience in healthcare scheduling (optometry, dental, GP, clinics) Familiarity with NHS environments Experience working alongside remote or offshore admin teams

Hours & flexibility

Approx. 18 hours per week

Flexible working pattern across weekdays Remote / hybrid role No routine evenings or weekends

Pay

Circa 26,000 per year (pro-rata)

Dependent on experience and employment arrangement

Why join us

Calm, ethical healthcare environment No sales pressure Clear boundaries and expectations A role that genuinely improves patient experience Opportunity to grow with the organisation over time
We are looking for

the right person

, not the fastest applicant.

Job Type: Part-time

Pay: 12,570.00 per year

Expected hours: No more than 18 per week

Application question(s):

A brief note explaining why this role suits you
Work Location: In person