Job Description

Combe Grove is a centre for advanced health and wellbeing in the UNESCO World Heritage City of Bath. An innovative, dynamic and friendly business Combe Grove is highly focused on delivering the charitable objectives of its guardian the Elmhurst Foundation.

Combe Groves pioneering work in Metabolic Health provides unique programmes with evidence-based education, personalised support and nurturing community environment which empowers individuals to be able to reset their health with medically measurable and sustainable changes.

About the role

We have an exciting opportunity to join a dedicated and experienced team empowering clients to achieve significant health improvements through programmes designed for optimal success. Focussing on The 5 Roots of Metabolic Health(TM) and taking a person centred approach to motivate and inspire clients on their journey, you will be delivering individual and groups sessions on the programmes. You will hold the lead role as Programme Champion for the three night/four day Returners Programme for returning clients, coordinating and promoting for the success of the programme. This is a full-time role.

About You

The ideal candidate has strong, approachable interpersonal skills, and confident presentation skills. A degree qualification in Dietetics or Nutrition is a must have and the ideal candidate has 3 or more years of broad clinical experience delivering solution focussed nutrition advice, with special interests in metabolic health and how sleep impacts metabolic health. You are highly organised, commercially aware, with an ability to adapt to new situations and work in a fast moving environment.

Principle Duties and Responsibilities

Programme Delivery

Deliver nutrition workshops, cooking demonstrations, and webinars across all programmes

Deliver 1:1 nutrition consultations for guests and members across all programmes including detailed notes, completion of protocols, setting SMART goals and tracking progress with the 10 Markers of Metabolic Health tm.

Deliver follow up consultations for current and past clients.

Administer continuous glucose monitors (CGM) fittings and follow up CGM consultations.

Continuous improvement analysis of nutrition presentations to ensure they are up to date with the latest evidence based research

Conduct Accuniq Body Composition Health Assessments

Programme Champion

Lead the timetabling, coordination, and promotion for the 3 night/4 day Returners Programme

Arrange and manage external speakers for programme enrichment

Develop new content and resources for the Returners Programme

Liaise with the marketing team to cocreate resources for programmes and ensure website accuracy

Provide feedback and collaboration with marketing on communications and programme materials

Proactively identify and implement process improvements to enhance client experience and team efficiency

Ensure alignment of team activities with the overall mission of delivering a great client experience and increasing business

Proactively seek and nurture new business and collaborative opportunities with external individuals and organisations

Root Champion - Sleep

Hold the team specialist role for the Sleep Root, understanding and advising on how sleep impacts metabolic health

Deliver Sleep workshops across all programmes

Deliver ad hoc Sleep webinars, both live and pre-recorded. Conduct Q&A sessions around the Sleep Root

Deliver 1:1 Sleep Consultations for Metabolic Members at Combe Grove including detailed notes, setting SMART goals, completion of protocols and tracking progress on their metabolic markers. Provide appropriate resources

Continuous improvement analysis of Sleep presentations and content to ensure that they are up to date with the latest evidence based research

Client Management and Salese Enablement

Act as first point of contact for client enquiries, ensuring timely responses to achieve maximum conversion

Provide ongoing client management including blood test coordination, consultation packages, and personalised follow ups

Support clients throughout their programme experience, answering questions and resolving needs in real time

Conduct discovery calls with clients logged in the CRM

Identify and implement revenue generating opportunities

Participate in initiatives to grow revenue opportunities and market share and enhance the organisations reputation

Liaising between commercial and business performance teams to align commercial plans with operational capacity and readiness

Use all marketing and performance data avenues to monitor, analyse and report activity, adjusting strategies and actin plans accordingly

Proactively drive forward activities across cross functional teams, showing innovative solutions in order to tenaciously grow sales activities

Support all areas of the organisation in planning projects clearly identifying the return on investment of projects and service delivery

Ensure that the team structure is reviewed at least bi-annually, to ensure that it meets the need of the Combe Grove organisation and effect required changes

PERSON SPECIFICATION

Qualifications and Experience

Essential

A degree level qualification or higher in Dietetics or Nutrition

3 or more years' clinical nutrition experience

A passion for metabolic health

A special interest in Sleep and how it impacts metabolic health

Skills and Attributes

A person centred approach with a warm and empowering personality

Excellent communication and inter-personal skills

Positive & flexible approach to the job and able to work outside normal working hours as required, including occasional weekends.

Ability to demonstrate initiative and sound judgement

Resilient and able to organise and balance priorities effectively

Demonstrate a strong interest, understanding and empathy in health and wellbeing.

Commitment to the highest standards of accuracy and attention to detail

Highly organised and systematic work processes

Resilient and able to organise and balance priorities effectively

A strong interest in personal health & wellness and a focus on nutrition

Desire to learn, personally grow and to help others

Highly collaborative, with a strong commitment to team success

Proactive and solutions focused

Ability to adapt to new situations in a fast moving environment

Contacts

Managers and Staff across the organisation.

Clients

Benefits

Metabolic Health Membership at Combe Grove including 5 guest passes per annum. The Coach House has fantastic flood-lit indoor and outdoor facilities, including a state-of-the-art gym, indoor and outdoor heated pools and undercover tennis courts available all year round. The Coach House deliver in excess of 60 classes a week in the studio.

Subsidised meals in the Map Room made from nutritious, sustainably sourced, organic, free-range, ingredients which as far as possible are sourced from the Kitchen Garden or locally.

Access to the 70 acre estate which proudly showcases our oldest woodland, Eastwood, which is approximately 200 years old. This is a beautiful setting offering a rich diversity of plants and trees to enjoy a lunchtime walk.

Subsidised therapies and treatments provided by the on-site team using organic products from the South West of England with selected medicinal herbs and aromas to support the therapeutic benefit of treatments.

Long Service Awards

30 days annual leave per year pro-rata

Free Car-Parking

Special Note

This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to amendment in the light of experience and in consultation with the post holder.

No Smoking Policy

Combe Grove operates a No Smoking Policy for all team members and therefore smoking is not allowed on any part of the estate.

Confidentiality

All of the work relating to students, teachers, donors, staff and volunteers and any other information gained is of a confidential nature and must not be communicated to other persons except in the course of duty.

Health and Safety at Work Act

It is the responsibility of all team members to ensure that the requirements of the Health and Safety at Work Act are complied with, safe working practices are adhered to, and that hazards are observed and reported to the appropriate office.

Job Type: Full-time

Pay: 32,000.00 per year

Work Location: In person