Job Description

Working at Tradectory

At Tradectory, people come first. We're a team of passionate, strategic thinkers driven by creativity, results, and the desire to make a real impact. Our agency was founded to transform marketing in the construction sector, replacing guesswork and gimmicks with precise, strategic, measurable execution.

We now partner with some of the world's biggest construction brands, and we're growing fast. We're looking for exceptional individuals who want to bring their expertise to a team that values collaboration, ambition, and continuous improvement.

As a Tradectory employee, you'll also benefit from:

Hybrid working - 3 days in our Birmingham City Centre Office. Regular company socials. 25 days paid holiday per year. (Increasing annually). Birthdays off. MacBook Pro laptop with the latest software. Annual budget for hardware, software or accessories. 250 Annual Wellness Fund. Private Healthcare. Company Bonus. Upwards Progression and Career Growth Available.

Job Summary

As an Account Manager at Tradectory, you'll play a central role in building strong, long-lasting client relationships while driving the delivery of outstanding marketing results. You'll act as the strategic link between our clients and our internal teams, ensuring every project is executed with clarity, purpose, and measurable impact.

We're looking for a proactive, organised, and client-obsessed communicator who thrives on solving problems, managing multiple moving parts, and championing exceptional service. You'll guide clients through their marketing journeys, lead internal collaboration, and help shape the future of our accounts by aligning work with commercial and strategic objectives.

At Tradectory, we invest in your growth. You'll have access to ongoing training, mentorship, and hands-on learning opportunities that support your development, professionally and personally, as part of a dynamic team redefining marketing in the construction sector.

What You'll Be Doing

Client Responsibilities:

Act as the primary point of contact for clients, building strong, trusted relationships through clear communication and consistent delivery. Develop a deep understanding of each client's business goals, markets, and challenges to shape effective, strategy-led marketing plans. Oversee the end-to-end delivery of campaigns, ensuring work is aligned with objectives, timelines, and budgets. Translate client needs into clear briefs for internal teams (SEO, content, creative, web, paid media, etc.) and manage ongoing collaboration. Review and quality-check deliverables to ensure they meet both client expectations and agency standards. Prepare and present performance reports, insights, and next-step recommendations in a way that inspires confidence and demonstrates value. Lead regular client update meetings and strategic planning sessions. Proactively identify opportunities for account growth, new initiatives, and improved performance.

Agency Responsibilities:

Champion the client voice across the agency, ensuring alignment, clarity, and consistency in all deliverables. Collaborate with internal teams to streamline processes, improve communication workflows, and strengthen project outcomes. Contribute to the ongoing development of Tradectory's methodologies, resources, and best practices. Share insights, project learnings, and industry trends with the broader team to encourage continuous improvement.

Personal Development:

Stay up-to-date with current marketing trends, tools, and best practices across digital channels. Develop a deeper understanding of how each marketing discipline, including SEO, paid media, content, creative, PR, and more, influences client performance. Take ownership of your professional growth by identifying areas to strengthen and opportunities to expand your skill set. Develop into a well-rounded account leader capable of guiding clients through multi-channel marketing strategies.

Skills & Experience

3+ years of experience in an account management or client services role, ideally within a marketing, digital, or creative agency. Proven ability to manage multiple accounts and priorities simultaneously in a fast-paced environment. Strong experience in client-facing roles, with a track record of building trust and delivering outstanding service. Understanding of core digital marketing disciplines (SEO, content, paid media, web, social, etc.). Excellent organisational and time management skills. Confident using project management and reporting tools to track progress and communicate clearly. Strong proficiency in Google Drive (Docs, Slides, Sheets, etc.) for producing plans, reports, and presentations. Knowledge of marketing analytics tools is a bonus.

Characteristics

Exceptional communication skills, clear, warm, and persuasive. High attention to detail with a commitment to delivering high-quality work every time. Confident, decisive, and comfortable guiding both clients and internal teams. A collaborative team player with a strong client-first mindset. Highly organised, able to manage multiple moving parts without dropping the ball. Self-driven, ambitious, and motivated by achieving exceptional results. Brings energy, positivity, and a genuine passion for helping clients succeed.

Examples of Past Account Management Success

Please include a short portfolio or summary alongside your CV that showcases examples of your account management work. This could include:

Client relationships you've managed and the impact you helped achieve Projects or campaigns you successfully delivered (across any marketing channels) Case studies demonstrating how you helped solve client challenges or improved outcomes Examples of upselling, cross-selling, or strategic growth you led within an account Measurable results such as improved client retention, increased account value, enhanced performance metrics, or successful multi-channel project delivery
We're looking for real examples that demonstrate your ability to build relationships, manage projects effectively, collaborate with teams, and drive meaningful results for clients.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Casual dress Private medical insurance Sabbatical
Ability to commute/relocate:

Birmingham B3 3AG: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please Provide a Portfolio if Possible
Experience:

Digital Account Management: 2 years (required) Digital Marketing Agency: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Birmingham B3 3AG