Job Description

About Us

We are GAIN, GAIN is a creative-led, insight-driven company that blends data, technology, and creativity. We shape bold strategies that move people, brands, and businesses forward. Seeing beyond the expected, unlocking potential, and delivering real results that inspire change. We work with many clients globally, including KFC, Tilda Rice, Microsoft, BlackRock, BBC, Amazon, L'Oreal, HSBC, Tesco, and Charles Tyrwhitt.

Position:

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As a Digital Account Manager at GAIN, you will manage a portfolio of enterprise and mid-market clients across various sectors. You'll act as the key partner for our clients and operational lead for digital marketing activity, delivering impactful campaigns across Paid Search, Paid Social, and SEO. This is a senior Account Manager role designed for someone confident leading integrated digital strategies, with strong commercial insight and the ability to build trusted client relationships.

Client relationship management

Act as the primary contact for clients, building strong, lasting partnerships. Lead regular 1:1s, reviews, and quarterly performance sessions. Oversee onboarding, service quality and satisfaction.

Strategy & campaign planning

Develop strategic, channel-integrated digital plans tailored to client goals. Align business targets with SMART campaign objectives. Guide delivery teams to execute aligned, measurable activity.

Campaign execution & team coordination

Brief and coordinate cross-functional teams (Digital Media, SEO,

Content, Social, Data & Analytics).

Manage internal timelines, approvals and resourcing. Monitor KPIs to ensure strong delivery against commercial objectives.

Budget & commercial management

Manage client budgets with accuracy and commercial oversight. Track against value delivered and flag optimisation opportunities. Identify growth opportunities across service lines.

Reporting & insights

Lead the preparation and delivery of performance reports. Extract actionable insights and strategic recommendations. Stay ahead of trends and apply innovation where relevant.

Collaboration & best practice

Support sales/pitch processes with insight and leadership. Share learnings and campaign improvements with the wider team. Stay current with industry tools, tech and strategic thinking.

How you'll work:

Constant curiosity

: You can think critically and understand the data, knowing where you need to take action. You're analytical with the ability to investigate and resolve

Pushing boundaries

: You'll make the most efficient use of technology, suggesting process improvements

The power of our imagination:

You're a problem solver who goes the extra mile. You'll know the best approach to take with clients to get results.

Making it happen:

You're proactive and you know you can make a difference. You use your sound judgement when making decisions and you take responsibility for your decisions and actions.

Putting people first:

You'll build effective relationships with people, internally and externally, understanding both business and client needs.

Requirements:

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Key skills & experience

3+ years in digital account management (agency experience preferred). Strong working knowledge of digital marketing services, including Paid Search, Paid Social, and SEO. Proven ability to lead strategy conversations and performance reviews. Comfortable managing large clients and multiple, senior stakeholders. Skilled in client comms, reporting, and presentation. Proficient in GA4, Google Ads, Meta, and other key tools. Confident managing budgets and commercial performance.

Other information:

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Benefits:

our benefits for UK employees include:

Private Medical Insurance BUPA Life Assurance Income protection Employee Assistance Programme Cycle to Work salary sacrifice scheme Tech & Wearables salary sacrifice scheme Octopus EV Scheme Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing.

Interview Adjustments

- We will do everything possible to create the best experience for candidates, however we appreciate interviews can be challenging. So, please let us know if we can make any adjustments to make you more comfortable or confident.

Right to work in the UK

- please note that all candidates must have the right to work in the UK and must not require sponsorship, now or in the future. We are unable to support visa applications for this role.

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.