Job Description

At Success Local, we're on the lookout for a talented and enthusiastic Digital Account Manager to join our team. The ideal candidate will have a firm grasp of the latest SEO practices, exceptional customer relationship skills, and impeccable organisational abilities. This role is pivotal in managing client accounts, driving performance, and nurturing strong client partnerships.

Key Responsibilities:

1. Client Communication

Definition:

Own the client relationship, ensuring clear, proactive, and commercially focused communication that builds trust and demonstrates value.

Looks like in practice:

Acts as the main point of contact for clients, maintaining regular communication through meetings, calls, and video updates. Discusses campaign progress, performance insights, and next steps with confidence and clarity. Connects marketing activity to client business goals, demonstrating ROI and commercial impact. Builds strong relationships through transparency, reliability, and strategic advice. Proactively identifies potential challenges and collaborates internally to resolve them quickly.

2. Existing Client Sales Opportunities

Definition:

Drives client growth by identifying and presenting additional opportunities that align with business goals and deliver measurable results.

Looks like in practice:

Regularly reviews client performance data, identifying cross-sell and upsell opportunities. Prepares recommendations and proposals that link directly to the client's objectives and measurable outcomes. Collaborates with channel specialists and the Head of Delivery to validate strategic recommendations. Confidently presents opportunities to clients, helping them see the value of continued investment.

3. Strategy Sign-Off

Definition:

Ensures all client strategies and campaign plans are aligned with commercial objectives and deliver measurable impact.

Looks like in practice:

Reviews digital marketing strategies and tactical plans created by Account Executives or specialists. Provides constructive feedback and approves strategies before client delivery. Ensures all activity supports the client's key performance indicators (KPIs) and overall growth objectives. Monitors strategy execution, ensuring consistency and alignment with agreed direction. Collaborates with internal teams to adjust plans based on data insights and evolving client needs.

4. Project Management & Accountability

Definition:

Oversees delivery across client accounts, ensuring work is completed efficiently, on time, and to the expected standard.

Looks like in practice:

Manages timelines, deliverables, and communication for client projects. Acts as the central coordination point between clients and internal teams . Ensures website development projects for your digital marketing clients progress smoothly from scoping to delivery. Anticipates bottlenecks and takes ownership of resolving them proactively. Maintains accurate records of client projects, ensuring accountability and visibility at every stage.

5. Delivery

Definition:

Executes digital marketing activity - including SEO, PPC, and paid social campaigns - to deliver measurable results for assigned clients.

Looks like in practice:

Builds and optimises campaigns across relevant channels, aligning activity with strategic goals. Delivers the strategy for some of their own clients. Monitors performance metrics and identifies areas for improvement. Produces accurate, timely reporting that demonstrates the commercial impact of marketing activity. Ensures campaign execution reflects best practice and aligns with client expectations.

Requirements:

2+ years' experience in a digital marketing or account management role, ideally within an agency environment. Proven ability to manage client relationships end-to-end -- from onboarding and strategy development through to delivery and performance reporting. Strong experience in planning, executing, and optimising SEO, PPC, and paid social campaigns, with a focus on achieving measurable ROI. Confident communicator with experience presenting strategies, reports, and recommendations to senior client stakeholders. Demonstrated success in identifying and developing upsell or cross-sell opportunities that align with client objectives. Excellent project management skills, with the ability to coordinate multiple projects, teams, and timelines effectively. Solid understanding of digital performance metrics and analytics tools (e.g. Google Analytics, Looker Studio, or similar). Strong commercial awareness -- able to link marketing activity directly to client business outcomes. Proficient in tools and platforms such as Google Ads, Meta Ads Manager, Google Search Console, SEMrush/Ahrefs, and project management systems. Collaborative and adaptable, with the ability to lead discussions across internal teams. High attention to detail, with a commitment to delivering work that meets or exceeds client expectations. A degree or professional qualification in marketing, business, or communications is beneficial but not essential -- equivalent experience is valued. Google Ads and/or Meta Blueprint certifications are a plus.

Benefits:

4-Day working week (40 weeks of the year) Office-first hybrid work environment. Opportunities for professional development and career advancement. Additional leave on your birthday. 20 days of annual leave + bank holidays, increasing with tenure to a maximum of 25 days.

Our 5 Core Values:

Humbly Confident - Sharing expertise while remaining open to learning and new perspectives.

Collective First - Prioritising teamwork and shared success over individual aspirations.

Custodian - Protecting core ideas and values while driving progress and improvement.

Growth Mindset - Viewing challenges as opportunities to learn and grow.

Hungry to Succeed - Proactively seeking out opportunities for success.

At Success Local, we are dedicated to fostering a diverse and inclusive workplace where every individual is valued and empowered to thrive. We welcome candidates from all backgrounds to apply for this role.

If you are passionate about digital marketing, client success, and thrive in a collaborative, results-oriented environment, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension
Education:

Bachelor's (preferred)
Experience:

SEO: 2 years (required) Account management: 1 year (preferred)
Work Location: In person