Job Description

Job Advert


Here at PayPlan we are looking for a Digital and Telemarketing Campaign Manager to develop and lead our outbound engagement campaigns. This role is responsible for planning, executing, and analysing initiatives to support customer engagement. The ideal candidate will have a strong background in campaign management and data-driven decision-making.



Ready to join? Read on to find out more about this role.

Who are PayPlan?

We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job - we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!

What would you be doing as a Digital and Telemarketing Campaign Manager here at PayPlan?

We are looking for a Digital and Telemarketing Campaign manager who thrives on strategy and planning, our clients are the heart of everything we do and we want to make sure we optimise every opportunity to support them. We are looking for someone with Contact centre experience who can use data to drive decisions and develop strong campaigns.

As a Digital and Telemarketing Campaign Manager at PayPlan you will:

+ Develop and implement digital and telemarketing campaign strategies aligned with business goals + Define target audiences, messaging and KPIs for each campaign
+ Oversee daily operations of campaigns
+ Ensure compliance with data protection and telemarketing regulations (e.g., GDPR, TPS)
+ Use CRM and dialer systems to manage call flows and engagement tracking
+ Analyse campaign metrics (conversion rates, response volumes, ROI)
+ Generate reports and present insights to stakeholders
+ Continuously test and refine messaging, scripts, timing, and targeting to improve outcomes
+ Work closely with Sales, Marketing, and Customer Service teams to align messaging and goals

About You:

Proven experience in digital, telemarketing, or call centre campaign management Proficiency in CRM systems and telephony tools Excellent communication and organisational skills Experience in analysing data and presenting results to stakeholders of varying levels Knowledge of relevant compliance and data privacy laws


If this sounds like the role for you, apply now or get in touch if you'd like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk