Job Description

Join us as a Digital Banking Innovation Manager

We're looking for someone to lead the definition of new and innovative human-centred digital solutions to help the bank achieve its ambitions You'll be identifying groundbreaking digital experience strategies to really engage our customers It's a rewarding opportunity to lead project teams of subject matter experts across Human-Centred Design Transformation, and Product Owners

What you'll do

In this high-profile role, you'll be shaping the future of our bank, by identifying new and innovative digital experiences and solving pain points at key moments across user-journeys. We'll look to you to act as the digital representative on change programmes, helping to deliver experience-change through user testing, service design, business design, and test and learn.


You'll be accountable for directing a customer focused, commercially aware experience digital strategy that us aligned to the goals of the business.


Your responsibilities will also include:

Using a deep understanding of experience-design techniques and human-centred design to deliver effective and measurable customer experience strategies Working closely with and leading stakeholders, product owners, and the wider digital design team, to deliver against experience strategies Collaborating with the wider bank teams to build relationships and to identify opportunities for growth Using data and trends to unlock value and to build capabilities across the digital and project teams

The skills you'll need

We're looking for a Lead Service Designer - a digital and innovative thinker and doer, who has a deep understanding of best practice in Visual Service Design with a user-centred design approach.


You'll already have a history of working with Agile, lean and iterative processes coupled with demonstrable business acumen. You'll also need to demonstrate previous stakeholder and team management experience, and a working knowledge of banking products and services.


You'll also be expected to have:

Knowledge of the latest service design and development methodologies, techniques and technologies including Figma and Adobe Creative Studio The ability to design, lead, and run workshops, both online and in person Knowledge and understanding of how to work with data and appreciation of how to weave in user research Strong interpersonal and leadership skills to motivate and inspire others * The ability to maximise resources, prioritise activities, and balance demands