Job Description

Digital Business Analyst
Application Deadline: 12 September 2025
Department: Digital
Employment Type: Full Time
Location: Poole - Unit 1
Compensation: 32,500 - 45,000 / year
Description
Location: Poole, hybrid
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The role
We're looking for a Business Analyst. This role presents an exciting opportunity to utilise your analytical skills and experience to make a significant impact on vast international digital tech products.
Gather, validate and document business requirements using various methods from shop visits to document analysis. You will be responsible for ensuring that your work documents are sufficiently detailed, traceable, and up-to-date. From this, you will create and manage functional specifications, effectively communicating them to help identify and validate appropriate solutions, as well as provide business direction to align with goals.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities

• Create, manage and maintain detailed tickets of work for our development team
• Work with key stakeholders across the business to determine the requirements needed for new changes in areas of legal, financial, technical and operational processes
• Capture, analyse and document requirements, then support the communication and delivery with relevant stakeholders
• Assess how new features and new products will impact the business architecture (across tech, business processing, business intelligence & data/IT modelling)
• Analyse, create, and communicate a compelling business strategy. Perform a cost-benefit analysis, including associated risks
• Understand business change needs for local and global systems, including software & hardware.
• Identify efficiency actions across our Digital products to identify where we can utilise resources and systems already available in our product base
• Work closely with Producers and Programme Managers to help identify risks and manage timelines.

Skills, Knowledge and Expertise

• Experience defining product strategy within a technical development environment
• Excellent verbal and written communication skills and the ability to interact professionally with engineers, international support teams, and subject matter experts
• Experience liaising and managing internal and external stakeholders
• A highly organised, logical and object-oriented approach to the work with the ability to work to deadlines and prioritise competing activities
• Able to work efficiently and effectively with a geographically dispersed department and organisation

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• Financial childcare support on return to work*
• We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Support groups, film nights, yoga, meditation sessions and much more
• *Tailored gender affirming care

*qualifying period/hours required
We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our .

Skills Required