Job Description

Location:

Bristol, Netham Road

Salary

: 24,000 with uncapped OTE of 60,000

Shift Pattern:

The normal working hours are 42.25 hours per week, worked over 5 days: 3 weekdays and both Saturday and Sunday

Join Our Award-Winning Team at Carbase!

Are you commercially minded, digitally savvy, and passionate about delivering results? Were looking for a driven

Digital Business Manager

to help maximise profitability from incoming leads and support the group in achieving key performance indicators and targets. In this role, youll be at the forefront of ensuring every customer enjoys a seamless, compliant, and positive experience, while guiding and developing our Sales and Service teams.

Key responsibilities:

Manage and convert digital leads effectively to maximise profitability and achieve business targets Ensure all customers are provided with finance quotes and presented with the benefits of additional products Submit finance applications to lenders with accuracy, speed, and compliance Coach, develop, and support Sales and Service teams to optimise performance and customer outcomes Provide remote support to customer-facing Business Managers as required Take deposits and ensure accurate completion of all associated records and procedures Maintain accuracy across internal DMS systems, proposal platforms, and other digital tools Ensure compliance with FCA regulations and internal directives relating to finance and product sales Promote balanced, customer-focused sales, ensuring fair treatment of all customers Encourage customer feedback and reviews to support continuous improvement and brand reputation

Person Specification:

Essential

Strong commercial awareness with proven ability to manage digital sales leads and drive profitability Excellent communication skills, both verbal and written, with the ability to influence and engage teams and customers Experience in automotive finance, digital sales, or a customer-focused management role Knowledge of FCA compliance requirements and best practices in finance/product sales Strong organisational skills with meticulous attention to accuracy and detail Ability to coach, mentor, and motivate teams to achieve performance goals IT literate with experience using DMS systems, CRM tools, and digital proposal platforms Professional, proactive, and adaptable with a can do approach

Desirable

Previous experience in an automotive or finance-related environment Understanding of customer journey optimisation in a digital environment Track record of delivering results against KPIs and business targets Full UK driving licence

Benefits:

31 days annual leave increasing to 35 days with long service Access to BHSF Health Cash Plan Access to company pension scheme Discounts on car purchases, electric charging points and servicing & MOTs Refer a friend scheme Health and Wellbeing support via Ben Bike to work scheme * Access to Money@Work