Job Description

Please read the full job pack available on our website (message us for details). We will only consider applications that include a CV, covering letter and examples of your creative work .

Plymouth Energy Community (PEC) is a pioneering charity and social enterprise committed to creating a fair, affordable, and clean energy system. Our mission focuses on tackling fuel poverty, improving cold and damp homes, and increasing renewable energy generation. As we expand our impact and our organization, we are seeking a compassionate, value-driven, and self-motivated individual to join our team.

In 2024 we:

Supported 1,764 households through casework and negotiated 1,118,370 of total benefits, savings, and grants - putting money back into the pockets of Plymouth people Provided retrofit advice to 181 households Saved community organisations and schools 214,369 on their energy bills Gave 540 primary school children opportunities to learn more about solar power through our Solar Schools programme Grew our staff team to 33

Role Overview

As a Digital Communications Support you will use your creative skills to engage our audiences and play a crucial role increasing public engagement in our fuel poverty, energy efficiency, and community initiatives.

Working within our Communications team, you'll support digital communications needs across the PEC family, including our Energy Advice, Renewables and Retrofit teams.

You'll be skilled at and relish the challenge of bringing sometimes technical and complex subject matters to life through creative storytelling.

You will be responsible for:

Social Media

- producing and curating/repurposing relevant content on a day-to-day basis to ensure our feeds remain engaging.

Website

- updating and adding content to our website. In particular working with our advice teams to ensure the website 'Advice Portal' is regularly updated with accurate relevant articles, and the 'News' page is also updated.

Hub -

producing accessible advice content for the digital screens in our energy advice shopfront, the 'Hub'.

Content planning -

creatingcontent plans for projects as part of the communications team based on communications strategy, and ensuring these are delivered coherently across platforms.

Marketing campaign content

- Supporting the team as needed with content for marketing campaigns such as for Future Fit, solar share offers and campaigns.

Communications Strategy

-Working with the team to hone and develop our communications strategy.

Audience insight

- gathering and presenting performance analytics to better understand our audiences and track progress against key performance indicators.

Systems Support

: Aid in the implementation and improvement of PEC's systems and processes.

About You:

We are looking for a team player who is:

Skilled in design and content production with a keen attention to detail. Compassionate and inclusive, with a passion for supporting people and improving their circumstances. Comfortable working remotely and traveling frequently within Plymouth. Open to feedback and dedicated to continuous improvement. Interested in the day-to-day work of retrofit, energy advice and renewable energy. Creative and collaborative, comfortable working within a small team. Capable of managing multiple priorities independently and effectively.

What We Offer:

Leave:

25 days per annum plus bank holidays, with an additional day per year up to 5 years.

Flexible Working:

Full-time hours (37 per week) with flexibility.

Health and Wellbeing:

Health and wellbeing cash plan and a 24/7 confidential employee support service.

Hybrid Working:

Plymouth office base plus work from home

Pension:

Ethical pension scheme with a 5% salary contribution matched by PEC.

Family Support:

Enhanced maternity and paternity pay.

Life Assurance

: Death in Service benefit - 4x annual salary.

Training and Development:

Comprehensive training and development opportunities.

Application Process:

To apply, please submit the following:

CV

: Include your past and current salary level.

Covering Letter:

Detail your reasons for applying, the skills you bring, and why you would succeed in this role.

2-3 Examples of creative

work

you have produced that demonstrate relevant creative skills, such as; graphic design, creative written content, video, socials content, photography. (If this proves difficult via the link, please contact us to send them directly.)

Responsibilities & accountabilities:

Generating creative, inclusive, and accessible digital content which supports PECs mission, generating participation in action on climate change, energy and fuel poverty through digital channels such as: Social media platforms; Facebook, Instagram, Tiktok; Website; Newsletter; Shopfront digital screens Ensuring all content aligns with brand guidelines and resonates with our audiences Planning and scheduling digital content using Hootsuite and Meta Business Suite. Creating and updating other print resources and marketing materials using digital design and publishing software. Input into the creation and updating of communication and marketing strategies, plans and campaigns. Collating analytics and audience insights from our digital platforms for reporting and strategy development. Supporting the management and growth of PEC's organisational membership. Supporting the implementation and evolution of PEC's organisational? systems.? Eg care and support, decision making, IT and others. Acting as an advocate for Plymouth Energy Community and contribute to its overall aims. Maintaining good relationships with communities, contractors, funders and partners. Maintaining up to date project and client records. Supporting the delivery of project meetings and events.
The role will be line managed by PEC's Communications and Engagement Coordinator.

The communications team is accountable to a range of project teams and working groups across the organisation.

All PEC staff are expected to work in support of our Mission and Purpose and to do this in a manner consistent with our Values and Principles; and organisational policies. All team members are expected to ensure they contribute positively to equality, diversity and inclusion in all aspects of working life at PEC and show a personal commitment to personal and professional development.

Person Specification

Attributes and qualities - essential criteria:

Highly motivated and passionate about increasing local action on climate change, energy and fuel poverty. Ability to organise oneself and others to ensure timely delivery of activities and outputs. Constructively critical and enquiring; comfortable providing and receiving feedback on creative work. Creativity and enthusiasm. An appetite to learn new skills. Friendly, with excellent interpersonal skills and a sympathetic manner. A flexible and collaborative approach to team work. Methodical, organised and self-motivated. Thrives in a fast-changing environment.

Attributes and qualities - desirable criteria:

A strong administrator, comfortable and competent in data handling and processing

Skills and experience - essential criteria:

Three A Levels at grade A-C or NVQ in relevant subject, or relevant work experience Experience of planning and delivery of effective social media campaign. Use of social media as a campaign tool. Effective writing skills with an emphasis on communicating to a non-technical audience / general public. Demonstrable competence using software tools such as: Adobe Suite, Canva, Hootsuite, Meta Business Suite A competent user of Microsoft Office, (Word, Excel and Outlook). Previous experience in either Communications delivered in a? high quality customer service environment or Marketing & engagement campaigns Ability to complete high quality tasks accurately within a fast-paced environment. Supporting colleagues and team members to meet agreed deadlines and targets. Providing information accessibly in person, on the phone and by other media.

Skills and experience - desirable criteria:

Experience of:

Experience third sector and / or social purpose organisations. Demonstrable knowledge of projects relating to domestic energy efficiency, renewable energy or fuel poverty. Experience delivering community engagement campaigns and events Experience in the delivery of campaigns related to energy, climate change and/or the provision of advice to residents. Full UK Driving Licence

Location:

The role is based in Plymouth, but with significant elements of flexible/home working.

Job Type: Full-time

Pay: 25,975.00-27,793.00 per year

Benefits:

Company pension Cycle to work scheme Flexitime Health & wellbeing programme Private medical insurance Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Plymouth, PL1 3HN