Job Description

About the Venue:

We connect with up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world's greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK's largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.


Role Purpose:

We are seeking a super organised, tech-savvy Digital Customer Journey Manager to join our dynamic team and take the reins of our Content Management Systems (CMS), Customer Relationship Management (CRM). In this digital focused role, you will be at the forefront of scheduling and all our digital marketing initiatives, ensuring seamless content delivery, customer engagement, and brand visibility.



We're leveraging AI, automation, and advanced technology to deliver real value for our fans and people here at Co-op Live!


Responsibilities:

You'll be the bridge that connects all the teams within the business, contributing to our collective success. In this pivotal role, you'll be an essential part of our Technology team, helping us shape the future of live entertainment and make a meaningful impact on our planet's future. If you're ready to combine your technical expertise with marketing savviness and become a change agent in the world of live events, we encourage you to join our team at Co-op Live.

What Co-op Live will give to you!

Alongside the benefit of working with an team of talented people, we want to help you get the best out of your work and have a work life balance.Provide you with development opportunities and regular one to ones Set you up to succeed in your role Your wellbeing is at the forefront of our minds, we understand the importance of balancing work and personal commitments This is a onsite role, it's really important we work together to mobilise the biggest music and live entertainment arena in the UK

Salary: 40,000 - 45,000 per annum + Benefits

25 days holiday plus bank holidays Employer pension scheme Private Health Care scheme - Vitality Life Assurance 4 x basic salary Eyecare vouchers WeCare Employee Assistance Programme to support you and your family Company sick pay scheme Enhanced family friendly benefits Office fruit & snacks Team social events

Please note this role is offered on a variable shift pattern, supporting our events, therefore weekend and late evenings are required.

Knowledge, Skills and Experience:

We're looking for someone with industry experience who brings proven experience. You'll be confident using Content Management Systems (CMS) and Customer Relationship Management (CRM) tools, with strong IT skills to manage the software that keeps everything running smoothly. Thriving in a buzzing, fast-paced environment, you'll show resilience, make decisions under pressure, and meet tight deadlines while juggling multiple projects. The Digital Customer Journey Manager will be highly organised with excellent time management and a sharp eye for detail. You'll bring a collaborative, team-focused approach and thrive on the positive energy and momentum of a high-achieving environment.

Why join us?

At Co-op Live, our vision is to be

the UK's best music venue - for fans, for artists, for everyone.

We believe that inclusivity drives creativity and innovation, and we're committed to building a workplace that celebrates diversity.



If you're ready to make a positive impact in live entertainment and help deliver unforgettable experiences for fans, we'd love to hear from you.

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people

, improves our

service

, and raises our

excellence

. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work:

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.