Job Description

Pay Level: 6 + Market Supplement | Slough location | Full-time permanent role
Join our Digital Team as we revolutionise how 150,000+ Slough residents access council services. You'll be the technical architect behind user-friendly digital solutions that streamline workflows, reduce costs, and genuinely improve people's lives.
What you'll be doing:
This role is primarily focus on managing and maintaining the Jadu Case Management System. You will also build forms and link them to the case management system to improve how customers view their cases. This will include modifying, building and adapting forms as required.
You will work closely with customer service to ensure the case management system meets their requirements.
Build accessible digital services using Jadu XFP and low-code platforms that meet GDPR and WCAG standards
Design user-centered forms and workflows through collaborative working with service teams to create seamless resident journeys
Create powerful integrations connecting back-office systems via APIs and webhooks to automate processes and reduce manual work
Lead user testing and research to identify issues and continuously improve digital services based on real user feedback
Champion digital innovation by staying current with sector developments and implementing cost-effective solutions
Mentor and coach junior team members while working on digital transformation projects that migrate legacy systems
Monitor and maintain cloud and on-premises systems, ensuring optimal performance and resolving technical issues
They will also build forms. Sometimes they will link those forms to the case management system to improve how customers view their cases. They will modify forms, build forms and adapt them as required. They will work closely with customer service to ensure the case management system meets their requirements.
This is the main requirement of the role and the day to day items that are 100% essential for them to understand and carry out.
What you'll have:
Proven hands-on experience building, testing, and publishing web forms within Case Management Software like Jadu or Arcus
Understanding of SEO, web analytics and best practices for user journey development
What we offer:
We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard.
Annual increments, where applicable, are usually payable on 1st April each year, subject to six months service in the post, until the maximum spinal column point of the level has been reached. The payment of annual increments is not automatic and is subject to satisfactory performance as assessed by your Director.
Alongside a competitive salary, we provide:

• 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service.
• The Local Government Pension Scheme

We offer a wider range of great benefits including:

• Flexible and hybrid working options to promote work-life balance
• Our commitment to equality and diversity through a range of employee networks
• Wellbeing initiatives
• Tax - free childcare and childcare services
• Season loan ticket - to help with the cost of your rail / bus journey to & from work.

Interested?
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.
Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer.
We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email quoting the job reference - our has more information.
How to Apply:
Please click on the apply button below to submit your application. We look forward to hearing from you!

Skills Required