Job Description

Based at our Headington campus and reporting to the Digital Education Lead, the Digital Education Assistant will act as the first contact for the Digital Education team enquiry services to ensure responsive customer service. You will assist with producing documentation and guidance on using educational technologies for staff and students. In addition, you will provide an accessibility checking service for teaching and learning materials, assist with team projects and initiatives, and provide administrative and organisational support for training events, workshops, and meetings.
About the team
The Digital Education team sits within the Academic and Digital Services division of the Directorate of Learning Resources. We support a variety of online learning platforms, lead initiatives that shape teaching, learning and assessment and build digital capabilities needed to achieve the University's 2035 Strategy.
Our work spans digital capabilities and skills development, e-learning systems support and quality assurance, and digital learning design in academic faculties. We work closely with the Oxford Brookes Library to make a consistent offer for our services to the University, and with teams such as IT Services, Oxford Centre for Academic Excellence and Development, Strategic Change to strengthen key digital capabilities across the organisation.
What will I be doing?
As a Digital Education Assistant, you will:

• Own our support channels and respond to enquiries as quickly as possible
• Assist with producing documentation and guidance for educational technologies
• Help build an accessibility checking service for teaching and learning materials
• Assist with the organisation and delivery of digital skills workshops
• Participate in Digital Skills Team projects and initiatives
• Communicate system upgrades and service changes to our stakeholders via our team's and directorate's communication channels
• Provide administrative support for communities of practice and digital education fora.

What skills do I need?
Essential:

• Educated to A-level standard or equivalent experience
• Experience of working in a customer service setting
• Experience of responding to and resolving enquiries
• Ability to communicate logically, think about the audience using appropriate language and methods and listen effectively
• Ability to create and assess different potential solutions including for more complex problems, without a simple technical solution.
• Ability to generate ideas to improve ways of working - using a clear brief to improve something that already exists.
• Ability to identify new opportunities even in difficult situations, and maintain motivation and momentum.
• Ability to set own goals, prioritise tasks, secure resources and involve others effectively.
• Ability to contribute to a team through group decision-making, respect for different perspectives and ideas, and encouraging others.

About the location
Based at our Headington campus, you'll experience the vibrant campus atmosphere and benefit from our modern office environment. The campus is one mile from the centre of Oxford and is served by regular public transport.
This role supports hybrid working and is typically expected to involve 1-2 days on campus per week, with flexibility based on directorate needs.
To apply for this role, please click on the 'Apply' button above.

Skills Required