Job Description

Ref Number

B01-05192

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

43,981-52,586

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

19-Oct-2025

About us

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The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.



Within ISD, this post is in Digital Education, UCL's hub for supporting, exploiting and enhancing the use of technology in education.

About the role

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This vacancy is based in the Support team which supports all the Product teams, including Moodle VLE, Lecturecast capture system, Turnitin and WISEflow for assessment.



The role will focus on managing Service requests and Incidents from a variety of user groups, and liaising with the wider Digital Education team to support the continuous development of our services. The potholder will be expected to provide guidance and support to students, academics and administrators, and prioritise different requests and incidents

About you

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The postholder will have experience in supporting multiple services, in a HE environment or equivalent, complex organisation. They will be familiar with education technologies and have a general understanding of underlying pedagogic principles.



They will be expected to provide guidance and support to students, academics and administrators, and prioritise different requests and incidents. Problem solving and communications skills are essential, and experience of working in an agile product environment would be an advantage.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)

Additional 5 days' annual leave purchase scheme

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme and season ticket loan

Immigration loan

Relocation scheme for certain posts

On-Site nursery

On-site gym

Enhanced maternity, paternity and adoption pay

Employee assistance programme: Staff Support Service

Discounted medical insurance


Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.