Job Description

Band 8a - Digital Experience & Improvement Manager - Full Time - Permanent.



This role seeks to lead the engagement and delivery of the best possible experience to our users and to become an advocate for all our user needs and ensure we deliver a delightful user experience with the highest level of effectiveness, ease of use, and stakeholder/client happiness across our service and digital touchpoints.



Formal Interview Date - TBC



Provisional Assessment Date - 8th December 2025



Shortlisted candidates will be invited to participate in an a full assessment centre. This will inform us as to who will proceed through to the formal interview stage.



This role will be responsible for ensuring that our product delivery teams have the appropriate knowledge, access and motivation to perform exceptional research and business analysis activities; encouraging and promoting site visits and diverse user-engagement methodologies. This role will, additionally, seek to use these engagement insights to develop a future-facing, innovation roadmap.



The post holder will have an excellent level of understanding of user research methods, business analysis and best practices of user-centred design.



Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.



We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.



Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.



Please note that we reserve the right to close posts as soon as sufficient applications are received.



We look forward to receiving your application!



Please refer to the Job description attached on TRAC for details on the main responsibilities of this role.