Job Description

Job Title
Digital Inclusion Officer
Reporting To:
Service Manager Employment & Training
Contract Type:
Fixed term until July 2026
Location:
IHWC, Unit 18, ACE Business Park B33 0LD
Salary:
NJC Scale Points 11 FTE 26,900.50
Pro rata for 16 hours 11,792.00
Working Hours
16 Hours per week
JOB OUTLINE:
To deliver a digital inclusion project that engages digitally excluded people from priority areas in East Birmingham and North Solihull and through planning and support, move them into further learning opportunities, education opportunities and ultimately, towards and into employment. Whilst no eligible resident would be refused, the service will target people with disabilities and long-term conditions working in collaboration with the DRC Information, Advice & Guidance Officer and colleagues from Better Pathways.
MAIN RESPONSIBILITIES:

• To develop interactive workshops for individuals and small groups within the community, workshops to include IT basics, setting up and using an email account, messaging software and applications, using the NHS app, online banking and budgeting, online safety, using travel applications, job searching and applying for jobs online.
• To undertake needs assessments with participants
• To construct individual action plans, in conjunction, with participants and review these on a regular basis
• To design lesson plans and schemes of work
• To evaluate the sessions being delivered on a regular basis to ensure that they are meeting the needs of participants
• To signpost, support and encourage participants to progress onto community or AEB learning and/or employment
• To work within the Matrix standard
• To complete required paperwork accurately and in a timely manner
• To update the CRM with appropriate information.
• To develop good relationships with delivery partners, agencies and services for the benefit of the project and its participants
• Responsible for sourcing eligible service users for the programme
• To supply monitoring information to the line manager on a monthly basis.

GENERAL:
Be a role model, leading by example in practising the Values of DRC to achieve our Vision and Mission.
Play an active and supportive role within the organisation.
Take ownership of all administrative aspects of the role.
Maintain strict confidentiality in relation to work undertaken and ensure all confidentiality materials are stored according to DRC's Data Protection and Data Security Policies.
Treat all staff, volunteers, and clients fairly and without prejudice, in line with DRC's Equality, Diversity and Inclusion policy and adhere to all DRC policies and procedures.
Be adept in employing the correct procedures for dealing with any safeguarding incidents or concerns in line with DRC's Safeguarding policies.

• Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
• Ability to work flexible hours, including evenings and weekends, in line with needs of DRC and the team.

The post holder will come in contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment.
This is a description of the job as it is at present. It does not form part of the contract of employment. Job descriptions are regularly reviewed and altered, when necessary, in conjunction with the post holder.
PERSON SPECIFICATION:
Qualifications Essential
Hold a Level 3 NVQ certificate in Information, Advice & Guidance
Relevant qualification in IT
Experience Essential
A Proven track record of developing quality and effective schemes of work and lesson plans
Proven track record in community engagement and development
Experience of working within the Ofsted framework
Experience of using the AEB's ILR system
Experience of partnership working
Proven track record of sourcing employment and training opportunities
Experience of completing needs assessments and additional project paperwork
Experience Desirable
Specific delivery to disabled people and those with long term health conditions.
Knowledge Essential
Excellent written and verbal communication skills, with the ability to tailor communication to different audiences.
Hands on problem solving.
Strong analytical and reporting skills.
Proactive, self-motivated, and a team player.
Good working knowledge of IT including MS Office and data management.
Knowledge Desirable
Experience in customer service is desirable.
Experience in customer service is desirable.
Experience in customer service is desirable.
A driving license and access to a vehicle is desirable, as the role involves regular travel within Birmingham
Both theoretical and practical knowledge to implement equal opportunities and diversity practice.
A good working knowledge of the East Birmingham and Solihull areas
Understanding of the Social Model of Disability