Job Description

LMS Administration Manage the day-to-day operation of the LMS, including course setup, portal configuration, content uploads, and user support. Identify and resolve system issues or escalate as necessary. Maintain an organised library of course materials, resources, and assessments. Generate and analyse LMS reports to monitor learner progress, engagement, and compliance.



Course Design, Development & Delivery Design, develop, and deliver engaging training content tailored to reception and admin staff, ensuring materials are accessible, practical, and aligned with NHS and primary care standards. Develop and facilitate courses covering: o Docman and workflow management o Clinical coding (Read/SNOMED) o New to GP reception / induction for new starters o Dealing with difficult or aggressive patients o Confidentiality and information governance o Chaperone responsibilities o Customer service and communication skills o Telephone triage and appointment management o Safeguarding awareness o Equality, diversity, and inclusion Deliver courses both virtually (via online platforms) and in person at training venues or on-site sessions. Adapt delivery style to suit audience needs and ensure all sessions are engaging, interactive, and inclusive. Collaborate with subject matter experts and trainers to ensure content accuracy and alignment with best practice.



Create visually appealing learning resources such as PowerPoints, videos, interactive PDFs, quizzes, and case studies. Digital Learning Support Perform regular quality checks to ensure all digital materials are accurate, functional, and accessible. Support the design and branding of presentations and course content in line with Academy guidelines. Test new digital learning technologies, eLearning tools, and media formats to enhance learner engagement.



Provide technical and creative support with formatting and layout across Microsoft Office applications. Virtual Producer Support Provide technical assistance and coordination during live online training sessions. Support trainers and participants with audio/visual setup, breakout rooms, polls, and Q&A management. Ensure smooth facilitation and professional learner experience throughout virtual sessions.



Post-Course and Ongoing Learning Support Manage post-course communications, feedback surveys, and follow-up learning activities. Collaborate with trainers to review and update course content based on feedback and emerging needs. Support marketing efforts by promoting training programmes and representing the organisation at expos or events. Quality Assurance and Coordination Act as a system expert for the LMS and digital learning platforms.



Ensure all courses and training activities meet statutory, regulatory, and contractual requirements. Coordinate updates to the training matrix and maintain compliance records. Review external training providers and materials to ensure alignment with internal quality standards. Support organisational training needs analysis and development planning.



Administrative and Reporting Duties Manage course enrolment, attendance tracking, and certification through the LMS. Maintain accurate records of training completion and learner data. Produce reports and management information to support the Learning and Development function.